Preference given to those who have a technical diploma, certification(s), and/or equivalent employment experience. Must be eligible to work in Canada.

Monitor and respond to incoming incidents and requests to the Service Desk via telephone and service desk portal to ensure courteous, timely and effective…

First point of contact for incoming support requests to the Service Desk via telephone, web portal, and email to ensure courteous, timely, and effective…

You provide world-class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd…

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

Completion of post-secondary diploma/degree in an Information Technology program. Demonstrated effective communication and interpersonal skills, including…

Completion of a degree or diploma in Engineering or Computer Science. Handling service request including the accurate documentation of calls and problems.

A bachelor’s degree or diploma in Computer Science or related technical discipline. Provide first line response for both internal and external customers needing…

Candidates should have 2 years of relevant service Desk/Helpdesk experience and skill set should include:

Requires Grade 12 graduation plus a one (1) year certificate program from a recognized institute of technology specializing in information systems including…

Keeps customers informed about the status and progress of their calls. Demonstrated ability to extract relevant information from customers.

Ongoing professional development and industry certification. Exclusive employee discounts for travel, local attractions, gym memberships, insurance and more.

We offer a comprehensive group benefits package, employee assistant program (EAP), profit sharing plan, a wellness fund, a home office allowance and other…

In possession of valid driver’s license. Collaborate with project team members to provide technical leadership, to assist in creation of detailed task plans,…

We have an immediate opening for a Software Support Agent/Analyst, providing support for our internal customers and website support for our external customers.

ITIL certification would be an asset. This role provides opportunities to progress in technical and non-technical areas. Willing to travel as required.

Field incoming requests to the Service Desk via telephone, e-mail and in person to ensure courteous, timely and effective resolution of end user issues.

The IT Help Desk provides first level technical support through telephone and email. Associate's degree preferred or its equivalent.

The Help Desk Analyst will be required to troubleshoot technical problems, analyze the solutions and maintain records of all technical transactions.

Degree, diploma or certification in related IT field would be considered an asset. Utilize Help Desk software to enter tickets and retrieve logged calls for…

College or University degree or certificate in Computer Science or equivalent in an IT related field. Establish and manage effective test strategy, test plans,…

Annual bonus program, annual vacation allowance, and company-paid benefits program. An additional paid volunteer day each year so you can spend time giving back…

The successful candidate will be responsible triaging incoming calls to determine priority and assign as appropriate; provide customer service to the…

Completion of university degree, college diploma or courses in related field or a combination of relevant education and experience.