Job Description: Customer Service Representative
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person interactions
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints or issues by investigating the problem, providing appropriate solutions, and following up to ensure customer satisfaction
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to ensure a seamless customer experience
- Stay up-to-date on product knowledge and company policies to effectively address customer inquiries
- Identify opportunities for process improvement and contribute to the development of best practices
Requirements:
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in challenging situations
- Proficient in using computer systems and software applications
- Ability to multitask and prioritize tasks effectively
- Flexibility to work in shifts, including evenings and weekends if required
We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
To apply for this position, please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team.
Job Types: Permanent, Part-time, Full-time
Flexible Language Requirement:
Ability to commute/relocate:
- Brampton, ON L6X 1L9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Shift availability:
- Day Shift (preferred)
- Overnight Shift (preferred)
Work Location: In person
