Job Summary
In this role, you will develop and implement functional solutions for Microsoft Dynamics 365 Business Central, as well as contribute to supporting existing clients with this Microsoft ERP solution.
Duties & Responsibilities
· Lead the solution design, configuration, and deployment of multiple simultaneous implementation projects for Dynamics 365 Business Central
· Drive client-facing design sessions and assist with detailed documentation of business needs/requirements
· Architect and configure complex solutions within Dynamics 365 Business Central, which may also include designing and mapping integrations with 3rd party systems
· Investigate and resolve any technical challenges that arise, and propose feasible solutions that meet and exceed client expectations
· Lead End User Training and User Acceptance Testing phases of the project to drive understanding and acceptance of the new system for both technical and non-technical end users
· Participate in client-facing status update meetings with senior management
· Support existing clients with Dynamics 365 Business Central and other proprietary WebSan Applications
· Work closely with Implementation Leads and Project Managers to successfully maintain issue logs, meet timelines, and stay within budget
· Work closely with Business Analysts and Application Developers to execute system design/configuration and development of customizations
· Stay abreast of changes to the software and proactively action any resulting updates that are needed
· Act as a subject matter expert (SME) on Dynamics 365 Business Central and related WebSan Proprietary Applications for the internal team by constantly expanding your knowledge
· Actively focus on providing training and knowledge sharing for team members to help them expand their knowledge of the system
· Be available to team members as an SME to assist with any technical challenges they face with Dynamics 365 Business Central and related WebSan Proprietary Applications
· Maintain a positive relationship with existing clients, addressing their needs and concerns in a timely manner, and keeping connected
· Ensure ticket resolutions meets required service levels and timelines agreed upon with the client
WHAT'S IN IT FOR YOU?
· Become part of a team-based workplace that values diversity and promotes remote flexibility
· An opportunity to make an impact and advance your career
· A position with a high degree of autonomy, responsibility, and respect
· A competitive salary with great growth potential, Growth Sharing Plan (GSP), a Health Care Spending Account, and an RRSP matching plan
· Join an award-winning Microsoft Partner with over two decades of reputable experience in the market
Qualifications
EDUCATION
· Post-secondary education in Business and/or IT and/or Accounting
KNOWLEDGE
· Demonstrated knowledge of ERP systems and how they work within a business
· Good understanding of general accounting practices
· Knowledge of Customer Relationship Management (CRM) systems an asset
· RBDMS/SQL understanding an asset
· Solid understanding of interconnectivity and functional purpose for various systems (CRM for an ERP Customer)
EXPERIENCE
· 3+ years of experience working with Dynamics NAV or Dynamics 365 Business Central, providing application support and assisting with implementations
· 2 or more years working on a project team
· Experience working for a Professional Service Firm, working with multiple clients simultaneously
· Microsoft Power Platform (Power BI and PowerApps) experience an asset
SKILLS
· Proven technical and analytical skills
· Well-developed systematic problem-solving skills
· Ability to explain complex solutions to both technical and non-technical stakeholders
· A "client first" demeanor and superior interpersonal skills
· Excellent verbal & written communication skills
· Strong organizational skills with the ability to multi-task and juggle multiple priorities
About Us
WebSan Solutions Inc. is a multi-award winning company recognized for its top-notch customer service and software solutions. With offices in Toronto, Canada, and Tennessee, USA, we are a premier Microsoft GOLD Dynamics Certified Partner and IT consulting and solutions provider. Our team consists of over 45 professionals, with multiple decades of combined experience in the areas of ERP, and IT consulting.
This position requires COVID-19 vaccination per WebSan's Vaccination Policy. If you are hired, you would be expected to be fully vaccinated for COVID-19 prior to starting the position, unless an accommodation for a disability or sincerely held religious belief is needed under the Human Rights Code. A clear background check is also required as a condition of employment.
We thank all applicants for their interest however only those selected for further consideration will be contacted. Accommodations for reasons of disability will be provided upon request.
Job Type: Full-time
Salary: $90,000.00-$110,000.00 per year
Schedule:
Work Location: Hybrid remote in Toronto, ON M6P 3A6
