As a Spa Location Manager, you will play a vital role in overseeing the daily operations and overall management of our spa facility. You will be responsible for ensuring exceptional customer experiences, maintaining high-quality services, managing staff, and driving the financial success of the spa. Your leadership skills, attention to detail, and strong organizational abilities will contribute to creating a relaxing and rejuvenating environment for our guests.
Key Responsibilities:
Operational Management:
Oversee all aspects of spa operations, including scheduling, treatment rooms, and facility maintenance.
Ensure that the spa facility is clean, well-maintained, and adheres to all health and safety regulations.
Implement and maintain standard operating procedures to optimize efficiency and quality of service delivery.
Customer Experience:
Maintain a customer-centric approach, ensuring guests receive exceptional service from arrival to departure.
Address guest concerns, feedback, and complaints promptly and effectively.
Continuously strive to enhance the overall guest experience by introducing new services and offerings.
Staff Management:
Recruit, train, and supervise spa staff, including therapists, front desk personnel, and support staff.
Provide ongoing training and development opportunities to ensure staff members are skilled and knowledgeable.
Foster a positive and collaborative work environment that promotes teamwork and professional growth.
Financial Performance:
Develop and manage budgets, ensuring financial goals are met or exceeded.
Monitor key performance indicators (KPIs), such as revenue, occupancy rates, and average spend per guest.
Implement strategies to drive revenue growth through promotions, packages, and upselling.
Inventory and Supplies:
Manage inventory levels of spa products, equipment, and supplies.
Coordinate with suppliers to ensure timely replenishment of stock while controlling costs.
Marketing and Promotion:
Collaborate with the marketing team to develop and execute marketing strategies to attract new clients and retain existing ones.
Participate in promotional events, partnerships, and collaborations to enhance the spa's visibility.
Join our team as a Spa Location Manager and contribute to creating a serene and rejuvenating environment where guests can unwind and indulge in luxurious spa experiences. Your leadership and management skills will be pivotal in ensuring the spa's success and maintaining its reputation for excellence.
Job Type: Full-time
Salary: $22.00-$24.00 per hour
Benefits:
- Dental care
- Paid time off
- Tuition reimbursement
Schedule:
Supplemental pay types:
Application question(s):
Work Location: In person
