Job Number: 47600
Bring your benefits and leadership experience to the Employee Services Department! Within this role you will lead a team of professionals using your benefit expertise to provide efficient services to the entire organization in a manner that focuses on accuracy, timeliness and exceptional customer service, while working in a fast paced environment.
If you have a leadership background and are looking to be part of this growing Benefits team, then we would love to hear from you! Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.
With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:
- Bi-weekly processing and auditing of end to end benefit processes for union and non-unionized employees
- Provide leadership to Benefit Service Representatives and ensure performance standards and customer expectations are met in delivering end to end bi-weekly services
- Serve as a functional expert in Benefits life cycle, supporting the Director, Managers, Team Leaders and Representatives that are responsible for the provision of Benefit services
- Work with Managers and Team Leaders to identify training needs by performing needs analysis, developing and delivering training programs and documentation to empower Representatives to handle difficult Benefit inquiries
- Serve with other Team Leaders in acting as a liaison with the PeopleSoft IT team to support ESC initiatives for PeopleSoft system conversion
- Provide annual FSA and HCSA enrolment and reconciliation functions in accordance with Collective Agreements and third party processes
- Act as internal expert on all benefit, sick and leave plans, on-boarding and on-demand
- Perform other related duties as required
Qualifications:
- Diploma in Business Administration, or a discipline as required by area of specialization and/or
- Certificate in Benefits Administration (CEBS)
- Minimum of five (5) years progressive experience in benefit administration
- Minimum of two (2) years supervisory experience
- Working within a large unionized environment is considered an asset
- Proven ability to supervise high performing teams in a unionized environment
- Demonstrated ability to actively coach and lead teams with enthusiasm and professionalism in a fast paced, high-volume environment
- Relevant experience in creating and delivering training programs for benefit processes
- Experience with Benefit system upgrades and leading teams through training and testing
- Experience interpreting and applying multiple Collective Agreements for benefit purposes
- Exceptional customer service, analytical and proactive problem solving skills
- Ability to work under pressure and manage multiple projects and team members effectively
- Excellent interpersonal, written and verbal communication skills
- Proficiency in Peoplesoft, Google, Microsoft Word & Excel, Access
- Hire is dependent on Criminal Record Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviors and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested
The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.
The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact [email protected]
Up to 1 permanent full-time position
Hours of Work: 40 hours per week. Monday to Friday.
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary: : $35.386 - $44.378 (Hourly); $73,885.970 - $92,661.260 (Annually)
Talent Acquisition Consultant: PL/MZ
IND123
Classification Title: ESC Team Lead/Specialists
Posting Date: Sep 21, 2023
Closing Date: Oct 5, 2023 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union : CSU 52
Department: Labour Relations & Total Compensation
Work Location(s): Century Place, 20th Floor, 9803 - 102A Avenue Edmonton T5J 3A3
