About the Company:
Collaborative Industry Leaders
RE/MAX River City is the largest RE/MAX office in Edmonton and one of the largest in Alberta and has been one of the top-performing real estate brokerages in Edmonton for over 35 years. Three modern, beautifully renovated locations; located in Old Strathcona, Calgary Trail & 23rd Avenue, and north side on St Albert Trail south of 137 Ave. We serve 250+ REALTORS who help clients buy, sell, and invest in residential and commercial real estate. Our organization is one of the strongest brands in the city and has one of the highest transaction productions per REALTOR® in Edmonton. With many awards in our history, those we are most proud of include being the #1 top contributing Brokerages in Edmonton to the Children’s Miracle Network (CMN) hospitals, locally the Stollery charity every year since 2012. We work hard, have fun and give back to the community we serve. Visit www.RiverCityRealEstate.ca for more information.
RE/MAX RIVER CITY - Core Beliefs
1. Collaborative Industry Leaders
a. We lead by example. Setting the standard of professionalism in our industry.
2. We are THE premium brokerage, providing a first-class experience and above and beyond results.
3. WE own our performance, without excuses.
a. WE take accountability to resolve issues when they happen. There is no blaming others, WE take responsibility for any misses and are solution-oriented. We support each other always.
4. Accuracy over urgency, always.
a. It’s better to double-check, reference or ask another team member before doing something wrong. As the time it takes to fix issues is usually dramatically more and includes multiple team members to resolve.
5. We give back to our communities.
#RiverCityFamily
Impact you’ll have:
Working alongside our leadership team, the compliance manager will oversee regulatory compliance, professional conduct issues, liaison with RAE & RECA and outside brokers/agents on file issues. Participate and assist the rest of the leadership team on Agent training and development, provide support to agents on active files, and multiple offer assistance.
Must have solid basic use of office 365 applications including outlook email and calendar, and Microsoft word or similar. Knowledge of Lonewolf software would be an asset but training is provided.
· Hours: Flexible – 20 to 30 hours a week during M-F, 9am-5pm hours. “On-call” in evenings and weekends is rotated amongst the four leadership team members weekly, so “on-call” once per month on average.
· Location: Head office at 100, 10328- 81 Ave NW
· Compensation: Flexible based on applicant experience. No restrictions on actively selling real estate to also earn commission income. Part of the compensation plan negotiated may include compensation credit for brokerage and franchise fees. Plus benefits as below.
Best fit experience:
The ideal candidate would have a minimum of five years licensed and active in residential sales in Alberta. Associate Broker RECA education status is optimal, as well as considerable consideration and value given to experience on RAE Professional Standards and Arbitration Committee, or similar higher-level involvement and understanding of rules and regulations. RECA council experience would be very notable but not required. Attention to detail, legal understanding, as well as practical understanding and implications is key.
What you’ll do:
· Address agent concerns with cooperating brokerages
· Address consumer complaints and concerns
· Manage the Broker-to-Broker resolution process
· Process formal complaints we put forward about other agents’ conduct or deal-specific issues when outside of rules and regulations. This is a liaison with REALTORS® Association of Edmonton’s professional standards, RECA, and related organizations.
· Manage liaison of any lawsuits related to real estate trades or our agents, these are covered under REIX professional E&O insurance or a general liability insurance policy. The responsibility is primarily to liaison between parties and ensure details required are provided timely, and key dates and deadlines are met.
· Provide training to our agents on various topics
· Participate and contribute with all staff and leadership team
· Update as required the office's policy and procedures manuals, and related materials as it relates to compliance.
Compensation and benefits to you
· Great work environment in modern, professional office space. Shared private office space included.
· Company provided modern workstation, computer and all equipment. Including cell phone with a monthly plan.
· Comprehensive health benefits including dental, eye care, prescriptions, and more.
· Amazing company culture, true team environment with great positive, supporting people.
· Fun events several times per year, including Christmas party, family holiday/winter party, fundraisers and other casual patio drink nights, games nights, and more.
· Ongoing professional and personal development
Be sure to include “Compliance Manager” as the subject line. Only applications with that subject line will be considered.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-30 per week
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Licensed Real Estate: 5 years (required)
- Professional Standards Committee or other relative: 1 year (preferred)
Licence/Certification:
- License to Sell Real Estate in Alberta (required)
Work Location: Hybrid remote in Edmonton, AB T6E1X2
