Are you ready for a new challenge? Let's roll your career with MTY! A delicious future awaits you! #Letsroll #Tastyfuture
The MTY Group is a family whose heart beats to the rhythm of its brands and employees.
Over the past 40 years, EXCELLENCE, ENTHUSIASM and INNOVATION have led us to success.
What we offer:
- 3 weeks of vacation
- Employee benefits from day one
- Flexible schedule
- Half-Day Fridays (year-round)
- Hybrid work mode
- Exciting activities
- Employee recognition awards
- $300 healthcare expense account
- Continuing education reimbursement
- $2,000 referral bonuses
- Akira: telemedicine service
- Employee assistance program
BDM is a very complex role that requires knowledge in various fields.
Education & Experience:
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Post-secondary education in business or related field or an equivalent combination of experience and education.
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Experience in multi-unit food service management
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Experience in managing budgets, forecasting and strategic planning in a retail environment.
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Valid driver's license and ability to drive a car, as travel is required.
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Excellent communicator – strong written and verbal communication skills.
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Ability to effectively influence and resolve challenges.
Core Competency & Skill Sets:
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Detail oriented, strong organizational skills, conflict management and negotiating skills and time planning skills.
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Excellent judgement and the ability to anticipate key issues and provide resolution.
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Accountable for all results and decisions.
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Sets a positive example for franchisees and peers.
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Have an overwhelming sense for exceptional customer service.
Certifications:
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Advanced Food Safety / MAPAQ
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First Aid
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WHMIS
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Health & Safety
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Serve Safe
BDM Role
Reporting to the Director of Operations, The Business Development Manager is accountable for leading and supporting franchisees. The Business Development Manager has three primary functions:
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Brand Alignment
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Maximise Franchisee Profitability
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Build Market Sales Performance
Under these primary functions, all key accountabilities and responsibilities derive from these functions.
BDM Accountabilities & Responsibilities
Ambassador
The Business Development Manager is responsible for the protection of the brand. The Business Development Manager must ensure the franchisees are executing consistently the standards that are required to create a positive experience for the guests in the areas of Product Quality, Guests Service, Merchandizing & Image, Restaurant Cleanliness & Food Safety.
Business Partner/Consultant
The Business Development Manager is expected to develop a mutual partnership through communication with the franchisees within their respective markets with the objective of improving the business in the areas of financial analysis (food cost, labor cost and store profitability), business planning (strengths, weaknesses, opportunities and threats - SWOT), coaching for peak performance (management/staff), daily franchise and business issues, etc.
Operations Expert
Provide practical advice and support to improve the efficient day to day running of the business.
Sales Growth and Customer Count
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The Business Development Manager will be held accountable for achieving the brands same restaurant sales budget including the continued growth of the sales and customer counts within their market.
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The Business Development Manager will be required to prepare realistic budgets on restaurant performance.
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The Business Development Manager is required to be knowledgeable about internal and external factors that impact sales in each location including analysis and action plans to improve performance.
New Product & Program Launch
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The Business Development Manager is accountable for every restaurant in their market being ready and prepared for new product (s), program launch and marketing campaigns including local marketing activities.
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The Business Development Manager is responsible for the follow up of training, and effective execution including detail analysis of all programs being executed by corporate office.
Restaurant Openings & Re-Sales
Effective execution of restaurant openings and re-sales are critical to the success of new franchisees entering the brand’s system. Therefore, the following must be completed effectively.
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The Business Development Manager will spend a defined amount of designated time in restaurant for restaurant openings & re-sales to ensure that the new franchisee is set up for success.
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The Business Development Manager will execute the restaurant turnover and new restaurant opening checklist with the franchisee.
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BDM is responsible for following up on the restaurant opening plan, making sure that all the tasks are completed at each step of the process.
Marketer
Support franchisees to maximise sales revenue and local market share by implementing effective promotions.
Business Meetings, Operations Meetings & Regional Meetings
The Business Development Manager is expected to attend all meetings and conference calls as identified above and to share best practices, support the team, discuss and find resolutions to business challenges as well as to contribute to business objectives and strategic direction for the organization. They are also expected to be a liaison between franchisees and the corporate team members.
Please note that any job offer will be conditional upon a background check, including a criminal record check.
