FAMILY SETTLEMENT COORDINATOR
Full Time, Term Position – 2 Positions
WHAT IRCOM OFFERS:
· A warm, fun and supportive work community
· An incredibly diverse workplace that is committed to staff wellness and inclusion
· A staff team that is passionate, committed and unified in supporting settlement of newcomer families
· An inner-city organization committed to Truth and Reconciliation
· A family-friendly organization
· A place where you can make a difference and feel the rewards of your work on a daily basis
CANDIDATE PROFILE: The Family Settlement Coordinator is an individual who integrates and balances:
· innovation and self-motivation
· strong relational skills – a ‘people person’
· creativity, resourcefulness and efficiency
· ability to meet challenges of supporting diverse families
· strong organizational and administrative skills
· knowledge of organization and community resources
· commitment to IRCOM’s mission and demonstration of our values
POSITION PURPOSE AND SUMMARY: Guided by the vision, mission and values of the Immigrant and Refugee Community Organization of Manitoba Inc., (IRCOM) the Family Settlement Coordinator assists all IRCOM House Inc. tenants and newcomer families to build their capacity for integration into Canadian society:
· developing informed and supportive relationships,
· case management for assigned IRCOM families,
· coordinating programs,
· managing records, and
· supporting the Community Resource Program team and IRCOM staff community
With the supervision and support of the Community Resource Program (CRP) Manager, the Family Settlement Coordinator is responsible for the following:
DUTIES AND RESPONSIBILITIES
Newcomer Family Case Management (50%)
· Build trusting relationships with newcomer families through regular interaction during home and office visits
· Providing support and interventions for individuals in the community, as needed
· Serve as primary contact for newcomer families in the Community Resource Program office by being available for drop-in visits
· Provide settlement supports through case management for newcomer families by conducting needs assessments, preparing settlement plans and setting goals
· Initiate and provide referrals to internal and external resources, partner organizations, government services etc.
· Provide support to tenants in finding suitable permanent housing and coordinate the move out process, as needed
· Inform, promote and recruit IRCOM tenant families to participate in special community events and activities
· Assist Social Worker in case management and support for high needs families and with other programs as necessary
Program Coordination & Supervision (30%)
· Create and maintain strong referrals process
· Coordinate access to services with partner agencies and assist with systems navigation
· Attend relevant external stakeholder/networking meetings and/or other partnership meetings as delegated by Community Resource Program Manager
· Work with IRCOM Volunteer Program to organize volunteers, as needed, for Community Resource Program
· Coordinate the IRCOM Neighbourhood Watch with tenants in the spring and summer
· Arranging tenant exit interviews, as required
· Coordinate external workshop facilitators and presenters
· Facilitate workshops and programs
· Organize and run new tenants’ orientation at IRCOM
Reporting and Records Management (10%)
· Create, update and monitor client files and digital records and folders for record management
· Perform accurate and timely CARMIS data entry and reporting
· Compile program summary of activities for internal and external reports
· Submit monthly narrative reports to Community Resource Program Manager, as well as any other relevant reporting related to the position
Financial Management (5%)
· Track and monitor program spending to implement approved budget
· Provide input into annual program plan and budget in relevant areas
· Manage assigned IRCOM credit card and reconcile expenses monthly
Team and Inter-departmental Support (5%)
· Work with other programs on joint projects and/or the development of new programs as needed
· Participate in Community Resource Program planning and team meetings
· Attend IRCOM staff meeting and other joint program meetings
· Adhere to all IRCOM policies, procedures and guidelines
· Other tasks as assigned by Community Resource Program Manager
REQUIRED QUALIFICATIONS:
· Post-secondary education in the social sciences and/or community development fields is preferred
· A minimum of 2 years’ experience in the settlement sector, not-for-profit and community organizations or government, and/or an equivalent combination of skills and experience
· Demonstrated ability to advocate for and assist individuals and families to navigate various systems (government, education, social, health, community, finance, etc.)
· Strong commitment to social justice and an anti-oppression framework understanding the ways in which systems and social forces interact to marginalize newcomer populations
· Firm commitment to an asset-based empowerment approach and to advocacy for the best services and rights for newcomers to Canada
· Deep awareness of the refugee experience, war-related trauma, and/or the immigration process
· Existing knowledge of and/or connections with relevant newcomer settlement service providers
· High level of interpersonal and cross-cultural communication skills
· Strong English written and oral communication skills
· Strong organizational skills and the ability to prioritize tasks
· Experience in program delivery, ideally in a settlement setting
· Knowledge and experience in developing community resources
· Proficiency and familiarity with Microsoft Office suite
· Understanding of confidentiality and boundaries in a community setting
· Clear Criminal Record Check and Child Abuse Registry Check, upon hiring
· International education/experience is recognized and valued
· Experiences that demonstrate the qualities and values IRCOM seeks for all our staff (https://www.ircom.ca/about-us/work-here/)
DESIRED QUALIFICATIONS:
· Fluency in languages in common with IRCOM tenants
· Lived newcomer experience
· Valid Class 5 Drivers License
· First Aid, CPR and Non-Violent Crisis Intervention training
· Experience working with refugee and/or immigrant communities
Work Location and Schedule: The Family Settlement Coordinator will work across two sites (5 blocks apart), depending on the families they are assigned to and may work at/during off-site outings This is a full-time, 37.5 hours per week term position to March 31, 2024 with possibility of extension (pending funding). The primary schedule will be determined by the CRP Manager and will primarily be between 9 a.m. and 5 p.m. Monday to Friday with occasional evenings or weekends depending on tenant needs. Two (2) positions are available.
Wage: $21.46/hour - This is a scheduled position with wage in accordance with the Collective Agreement between the Immigrant and Refugee Community Organization of Manitoba Inc. and the United Food and Commercial Workers Local 832.
Benefits:
· Professional development opportunities
· Paid sick days
· Collaborative, family-friendly and supportive working environment
APPLICATION PROCESS: All applicants must be legally entitled to work in Canada.
IRCOM as an organization seeks to reflect the community members it serves. We are committed to providing an inclusive, accessible environment, where all employees, volunteers, tenants and program participants feel valued, respected, safe and supported. IRCOM strives for employment equity. Interested applicants can identify themselves as belonging to any of the following groups: women, Indigenous peoples, visible minorities, and/or persons with a disability. We are dedicated to building a workforce that reflects the diversity of the communities we serve, and to creating an environment where every employee has the opportunity to reach their potential.
For further information, or to apply for this position please use the contact information below. When applying, please note that your cover letter and résumé must clearly indicate how you meet the qualifications.
Review of applications will begin on Tuesday, October 10, 2023 and continue until the position has been filled.
HR - Selection Committee
95 Ellen Street
Winnipeg, Manitoba R3A 1S8
Fax: 204-943-4810
We thank all applicants for their interest. Only those advancing in the selection process will be contacted. If contacted to participate in the process, please advise if you require an accommodation. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Types: Full-time, Contract
Contract length: 6 months
Salary: $21.46 per hour
Benefits:
- Casual dress
- Paid time off
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
Strict screening, sanitizing and PPE guidelines are in place when on site to help protect staff and participants.
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have deep awareness of the refugee experience, war-related trauma, and/or the immigration process?
- Do you have existing knowledge of and/or connections with relevant newcomer settlement service providers?
- What languages can you speak in a professional capacity?
- Applications with a cover letter will receive greater consideration. Will you be submitting a cover letter?
Education:
- Bachelor's Degree (preferred)
Experience:
- settlement sector or community development: 2 years (preferred)
Licence/Certification:
- Manitoba Class 5 Driver's License (preferred)
Work Location: In person
