Overview:
As a member of the Fujifilm Canada Customer Service team this position is responsible for providing the best possible service experience to our internal and external customers, specifically those customers requiring assistance with their Digital Camera / Instax Camera products.
This position requires the candidate to work 4 days/week in our Mississauga office, with 1 day/week working from home.
Position Responsibilities:
-
Communicate professionally with customers via phone, email, and chat.
- Provide in person service to ‘drop-in’ customers at our on-site Camera Service
- Log-in of cameras received by customers for repair and log-out of cameras after repair using in-house system AYS (At Your Service).
-
Troubleshoot technical support issues for Digital Camera/Instax products received via email or phone.
- Forwarding camera repair estimates to dealers and consumers.
-
Work with warehouse staff to arrange various shipments.
-
Arrange and track camera and lens on-loans for Fuji Professional Service members.
-
Assist Customer Service Team members in daily tasks as needed.
-
Act as backup when needed for other customer service functions.
Qualifications:
Skills/Education:
-
1-3 years of experience working in a customer service or administrative role dealing with both retailers and end users.
-
Superior customer service, organizational and interpersonal skills.
-
Ability to interact professionally with others, assuming responsibility and taking ownership of issues until resolution. and work independently in a fast-paced environment.
-
Excellent verbal and written communication skills.
-
Highly dependable team player, able to work independently in a fast-paced environment.
-
Ability to prioritize workload and complete responsibilities on time.
-
Previous experience working with SAP is a strong asset.
-
Knowledge of MS Office products including excel and word.
-
Bilingualism in English and French is a strong asset but not required.
FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Persons with disabilities are encouraged to come forward at any stage in the recruitment process to request.
