Communitech helps founders start, grow and succeed
At Communitech, we’re all about the “F” word. Founders.
We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.
Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.
As Canada’s tech supercharger, we help founders:
Hire and retain the smartest, brightest and most experienced people
Access growth financing at every stage
Sell to the biggest customers at home and around the world
Connect the right people at the right time – peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada
We’re looking to grow our team with passionate people – people who believe in our mission and who are willing to do what it takes to help our founders succeed. If you like to work collaboratively, get s#!t done and be a champion for Canadian tech, we want to hear from you. Wonder what it’s like to work at Communitech? Learn more at https://www.communitech.ca/corporate-stuff/careers/
Communitech is a hybrid organization headquartered in downtown Kitchener, Ontario. In-person connection is important to us, so we get together regularly for special events, collaboration days and team socials.
This role requires being onsite at our Kitchener facility between Monday-Friday, 8:30am-4:30pm, with occasional after hours support needed.
Reporting to the Senior IT Manager, the System Administrator will have some cool responsibilities in supporting our team.
What You’ll be Doing
Support: Provide support for the day-to-day IT needs of Communitech
Solve any issues that arises (including laptops, printers, wireless, networking, , cameras, user management, phone systems, applications and AV) within a required SLA
Provide support for printers, wireless access points, network switches, cameras, and firewalls
Provide support for physical, virtual and cloud server infrastructure
Provide backup support for AV/Facilities for AV equipment.
Hardware:
Order, setup and inventory all hardware, software and licenses.
Manage the lifecycle replacement of hardware and appropriate disposal.
Perform onboarding and offboarding of users and their accounts
Prioritize technical requests in a fast paced environment, and escalate issues where a solution is not easily remediated
Use own expertise to solve problems and make recommendations in the pursuit of achieving team key results and goals
Identify and support implementation of process improvements.
Communicate with the Communitech team on technical issues and maintenance schedules.
Manage user applications, and accounts using cloud directory services and MDM
Conduct small, iterative, experiments to find new ways of doing things.
Perform out of hours support as required.
Work with the team to plan and implement planned after-hours changes to meet business and operational needs.
Work with external vendors on support issues
Perform routine system upgrades, monitoring, verifying the integrity and availability of systems hardware, resources and key processes, and reviewing of logs
Other duties as required. All duties subject to change.
What You’ll Bring
Ability to effectively manage multiple concurrent requests and prioritize those requests based on impact.
A strong focus on customer experience and communications.
2-4 years of experience with the following technologies:
Mac, Windows and related software issues.
AWS Cloud, Directory services, Microsoft O365, Google Workspace, MDM and Linux servers.
Implementing and managing network switches, firewalls and servers.
Configuring and supporting laptops, printers, access points, ip phones, cameras and mobile devices [AV is an asset].
Security-minded, able to work with a high degree of confidentiality and following ethical IT practices
Able to work independently to solve problems, but understands when a problem should be escalated
Experience conducting root cause analysis.
A self-driven attitude with the ability to self-learn.
Proven problem-solving skills, service-oriented and solution driven.
Excellent verbal and written communication.
Relevant IT certifications are an asset
To Apply
Please apply online along with your resume and cover letter.
We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Communitech is a diverse and inclusive environment and encourages applications from all qualified candidates, including aboriginal persons, francophones, members of sexual minority groups, persons with disabilities, visible minorities, and women. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.
