Reporting directly to the VP Credit Card Portfolios, the Director, Credit Card Acquisition & Engagement is responsible for the development and execution of the overall credit card acquisition and engagement strategy for a key retail partner; fostering strong professional relationships with internal and external stakeholders, ensuring the team’s efficient operations, success, balanced and efficient growth, and partner satisfaction. The person will lead a team of professionals focused on optimizing results for the portfolio. The Director will also be responsible for developing and implementing balanced channel mix strategies in an omni channel acquisition environment, staying abreast of innovative acquisition solutions and influence alternate solutions to profitably accelerate acquisitions growth, compliant sales practices and proactively mitigate risk. The Director will also be responsible for developing the portfolio’s customer engagement strategy, driving key portfolio metrics and ultimately portfolio profitability.
Responsibilities:
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Have outstanding relationship management skills with the ability to thrive in a highly matrixed company structure
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Demonstrate strong cross-functional leadership, partnership, and creative problem solving with the ability to influence decisions
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Effectively manage multiple complex initiatives and deliverables at the same time by being pro-active, action-oriented and results driven with the ability to prioritize in an ever-changing environment with competing priorities
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Have excellent written and verbal communication skills across varying seniority levels internally and externally
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Be intellectually curious with a customer-first mindset
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Be highly results oriented
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Work directly with the Partner and team to develop innovative and impactful training solutions to optimize effective acquisitions growth within the Partner retail environment.
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Work effectively with the Partner and internal stakeholders to identify and influence mutually beneficial cross channel acquisition opportunities within a defined cost per acquisition model and gain buy in to ensure effective execution, tracking and oversight of all key initiatives.
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Work in partnership with our internal and external teams to develop programs to effectively grow our lifecycle management strategy driving customer spend and engagement.
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Leverage data, reporting and a knowledge of the partner and competitive environment to understand business challenges, clearly identify new opportunities and gaps and work with internal stakeholders to develop and implement growth and/or operational efficiency solutions with a sense of urgency
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Constantly represent Fairstone and its values to the highest standards internally and externally
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Keep updated on market and competitive acquisition and engagement activities and solutions in the industry
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Lead, mentor and support the team in key selling and customer service interactions.
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Motivate the team to achieve objectives by conducting performance appraisals, and providing ongoing coaching and feedback
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Hire and develop a talented team; establish and foster an environment of best practices through effective team mentorship, coaching and leadership.
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Focus the team on profitable growth opportunities that will ensure overall revenue targets are achieved
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Monitor category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.
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Keep current with supply and demand, changing trends, economic indicators, and competitors.
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Monitor and maintain profitability of portfolio acquisition volume and mix and devise action plans to ensure profitability and growth hurdles are overcome.
Qualifications:
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Bachelor’s Degree in business administration or relevant work experience.
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Experience in the financial lending industry.
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5 to 7 years’ experience in acquisition and business development.
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3 to 5 years’ experience leading a team.
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Previous experience successfully leading acquisition and engagement strategy and execution in a credit card issuing environment a must, experience with retail partnerships, co brand retail card issuance or Retail operations, an asset
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Strong written and verbal communication skills
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Bilingual (French and English), an asset
WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers!
We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.
Learn more:
https://www.fairstone.ca/en/about/canadian-lender
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If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full time
Job Type:
Permanent
