guest service representative - Best Western Plus Grand-Sault Hotel & Suites | Grand Falls, NB | Workopolis

Education

High school diploma or GED

Skills

Filing
Databases
Computer skills
Multi-line phone systems

Benefits

Extended health care
Dental care
Vision care

Language

Bilingual

Education: Secondary (high) school graduation certificate
Experience: Experience an asset

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Handle wake-up calls
Perform light housekeeping and cleaning duties
Provide customer service
Work with minimal supervision

Computer and technology knowledge

Multi-line switchboard
Database software
Computerized bookkeeping system
Spreadsheet

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Flexibility
Judgement
Organized
Reliability
Team player

Health benefits

Dental plan
Health care plan
Vision care benefits

Long term benefits

Group insurance benefits
Other benefits
Work Term: Permanent
Work Language: Bilingual
Hours: 32 to 40 hours per week

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