Description
Credit & Collections Strategy Analyst
Hybrid Mississauga, ON
Who is Just Energy?
Established in 1997, Just Energy is a retail energy provider specializing in electricity and natural gas commodities and bringing energy efficient solutions and renewable energy options to customers. Currently operating in the United States and Canada, Just Energy serves residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and Terrapass.
Just Energy is proud to be named Best Electricity Company in Houston. The 2021 Best of the Best competition, presented by the Houston Chronicle, recognizes some of the city’s best businesses as determined by community choice. Visit our website to learn more: www.justenergy.com
Job Summary:
The Credit & Collections Strategy Analyst is a key member of the Credit & Collections team that works directly with senior leaders on evaluating strategic options and their viability, monitors key performance metrics to identify outliers or deviations in performance and from there partners with a variety of stakeholders to course correct. The role will work directly with our Senior Director of Credit & Collections and will support operational success of our business strategies on this function. This role will work out well if you are the kind of person that gets excited with new challenges and problems to solve for within a structured and well supported work environment, each day will be different.
We encourage new college graduates to apply – the role will allow you to mentor and learn from industry experts in the field. You will learn several key aspects of the credit and collections functions within business strategy and be able to expand on your strategic approaches to real world business solving. We want to invest in individuals that possess the core skillsets required for the role, if you possess the invaluable traits of a great work ethic, attitude, and an openness to learning quickly.
Skill Requirements:
- Must be very comfortable with data, be able to study operational performance reports to quickly understand performance deviations, be able to ask the right questions to infer root cause of performance deviations
- Technical skills: Intermediate MS Excel skill set is a must have. SQL skill is preferred but not required.
- Ability to collaborate: Work effectively with senior leadership within the Credit & Collections team, as well as with resources from other departments with minimal supervision.
- Flexibility: Must be agile, open to moving priorities and be able to juggle multiple projects at the same time
- Must possess very good communication skills - be articulate and be confident navigating through multiple operational leadership teams.
Key Responsibilities
- Analytical & Critical Thinking:
- Evaluate credit and collections strategy viability and feasibility by gathering relevant data points, connecting the dots, running what-if analyses and present outcome of options
- Actively monitor operational performance metrics, highlight performance wins, and drops
- Own (lead, co-ordinate with multiple internal groups, escalate if needed) the setup of the new processes required to support credit & collections strategy decisions.
- Maintain a list of actionable items identified from strategy sessions, hold operational teams accountable for status updates and push for items stuck in internal pipelines
- Assist with removing roadblocks in operational success which can involve things like chasing down internal stakeholder teams for an update, escalating internally when needed, and communicating updates back to the teams for alignment and resolution
- Operational execution support:
- Assist the core operational team as needed with their daily credit and collections operational tasks to ensure no critical tasks for the team fall through the cracks
- Assist the leadership team on ad hoc support areas that are part of the projects we identify to support our business strategies. Some examples include listening to collections calls to identify collections improvement opportunities on customer conversations, run a test to confirm if the system is working as expected when we introduce a change, partner with legal and regulatory team in the design of collection letter
Qualifications
- Bachelor's Degree in a business/analytical field of study (e.g., Business, Finance, Accounting, Mathematics, Management Information Systems)
- Experience in roles such as: Associate Business Analyst, Business Analyst, Operations Analyst, Project Coordinator roles within an operational and fast paces business setting would be an asset
- Fresh college graduates are welcome to apply – the role will allow you to mentor and learn form industry experts in the field. We want to invest in individuals that possess the core skillsets and bring with them the invaluable spirit of a great work ethic, attitude, and an openness to learning quickly.
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