Job Title:
Customer Service Representative (On-Site)
Job Description
Our Customer Service Representative interfaces with client customers of SharkNinja via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides customer service support and resolution of routine problems regarding SharkNinja's product and/or services.
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative, you will:
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Interface with customers via inbound calls who have questions or concerns that require additional support
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Achieve specific support and resolution on every call
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Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations
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Be a ‘brand ambassador’ for SharkNinja products by promoting the brand and building loyalty through excellent customer interactions
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Understand the impact they have on the customer’s perception of the SharkNinja brand
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Consultatively position and sell SharkNinja products and services by identifying customer needs and sharing targeted features and benefits to improve product experiences
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Have a general interest in SharkNinja products and understanding of what they can do
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Describe their home maintenance routine; how do they clean? What do they use?
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Desire to learn more about SharkNinja products and how they are used in the home for better cleaning experiences
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Be willing to be a brand ambassador for Shark and Ninja Products – promote the brand to customers, go beyond just answering questions, show enthusiasm and excitement for what products do and how they can make a difference in one’s life
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Desire to learn more about SharkNinja products and how they are used in the home for better cleaning and cooking/food preparation experiences
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
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A High School Diploma and/or GED
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Minimum of 6 months experience in sales, customer retention or similar role
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Live within 40- 50kms radius of our Chatham, Ontario site
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Hours of Operation - Monday - Friday 9am - 9pm, Saturday and Sunday 9am - 6pm
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Wage $18.50/hour
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$500 Employee Referral Bonus after 90 days for August and September starts
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2 weeks training
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Strong PC knowledge and computer navigation skills
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Ability to work in Windows environment
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Ability to research in database to find information
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Familiarity with Customer Service tools (e.g., ZenDesk) a plus
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Experience upselling and cross-selling products
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Excellent influencing/persuasion skills
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Conflict management skills – ability to manage conflict and have a proactive attitude
WHAT’S IN IT FOR YOU
One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
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Opportunities for performance incentives
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Equipment provided
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Beautifully newly renovated Chatham Office
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Team Appreciation Day
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Customer Service Week
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World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
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Wellness activities
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Events that celebrate Diversity, Equity, and Inclusion
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Canada benefits – Vision, Dental, Medical
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The opportunity to shine in and grow your career with clear paths for development – we invest in you!
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Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
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Mentorship programs to help you create the strong foundation to a rewarding career.
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Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
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Trained wellness partners to support you as well as wellness training opportunities.
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Referral bonuses
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A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
CAN Chatham
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
