Sterling Crane Canada
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Reporting to the Technology Lead, Information Technology, the Applications Analyst defines, tests, analyzes, installs, and maintains business systems and applications. This role entails installing, configuring, writing, coding, testing, and analyzing software programs and applications.
This role will be a part of our global technology operations team, providing strategic partnership, production support and project execution as it relates to business applications. Scope of this adventure includes successfully delivering enterprise-scale technical solutions on modern platforms in Cloud and on-prem, with a variety of system integration and patterns. As a Business Applications Analyst, you have a core understanding of the architecture and all technical aspects and layers of our applications stack. Ideas you present offer innovative, simplified, and maintainable solutions that enhance the client’s experience with digital technologies. This hybrid or remote-based role works across the organization and partners with leadership, functional leads, vendor/consulting resources globally.
Applications Analyst
Canada and US (Remote)
Reporting to the Technology Lead, Information Technology, the Applications Analyst defines, tests, analyzes, installs, and maintains business systems and applications. This role entails installing, configuring, writing, coding, testing, and analyzing software programs and applications.
This role will be a part of our global technology operations team, providing strategic partnership, production support and project execution as it relates to business applications. Scope of this adventure includes successfully delivering enterprise-scale technical solutions on modern platforms in Cloud and on-prem, with a variety of system integration and patterns. As a Business Applications Analyst, you have a core understanding of the architecture and all technical aspects and layers of our applications stack. Ideas you present offer innovative, simplified, and maintainable solutions that enhance the client’s experience with digital technologies. This hybrid or remote-based role works across the organization and partners with leadership, functional leads, vendor/consulting resources globally.
Duties and Responsibilities:
- Plans, coordinates, and conducts software and system testing in conjunction with application vendors and stakeholders.
- Maintain and support application services, with accountability for production reliability and usage, and the delivery of new functionality.
- Provide support in development of standards for use by internal staff and third-party strategic vendors.
- Understand business requirements and translate them into system and application design that is aligned with organizational technology roadmap.
- Design and document technical functionality, infrastructure, interfaces, and integrations.
- Perform initial problem analysis and troubleshooting on problems or situations of a simple to complex nature.
- Ensure compliance by third party partners on change management process as needed through testing, development, or deployment tasks.
- Define and coordinate software installation and small development project plans, including estimates, scope, schedule, and implementation plans.
- Lead, coordinate, and execute system support activities for a global portfolio of applications in compliance with defined SLAs.
- Assess application environment for opportunities for operational improvement and standardization.
- Prepare reports, manuals and other documentation on the status, operation, and maintenance for the application portfolio.
- Lead planning and execution of changes for business applications environments.
- Collaborate with analysts, engineers, and system owners globally in the deployment of software programs and applications.
- Execute best practices in incident investigation, technical escalation, diagnosis, recovery, documentation, communication, and transition to Problem Management.
- Support development of maintenance strategies for the application portfolio.
- Contribute to technology roadmaps that are aligned with the organization’s vision, strategy, and business objectives.
- Demonstrate knowledge of best practice processes for onboarding of new technologies and solutions into the application portfolio.
- Conduct peer code reviews to ensure compliance with development standards.
- Provide rotation based on-call support to cross functional teams and users.
- Act as subject matter expert in the assessment of impacts for planned application changes and projects, ensuring compliance with relevant organization standards.
- Provide solutions to prevent recurrence with the end goal of ensuring solid C-SAT.
- Ensure application stability through incident, change and problem management.
- Perform other duties as assigned.
The successful candidate will have the following qualifications:
- Degree or diploma in Information Technology including industry specific technical certifications.
- Minimum 5 years of relevant work experience including involvement with modernization initiatives, production support using technologies/frameworks such as DevOps.
- This position requires knowledge of Cloud Platforms such as MS Azure including experience using collaboration tools and version control tools such as GitHub/GitLab.
- Demonstrated experience with business applications support in an enterprise environment.
- Knowledge with scripting using SQL, .Net, C#, ASP.Net, and/or HTML would be considered an asset.
- Expert knowledge of ITIL and SDLC processes and practices.
- Proficient in corrective and preventive maintenance, configuration management and application performance standards implementation.
- Previous experience developing and maintaining key test scripts to validate changes, enhancements, and business continuity requirements for business applications.
- Experience working with managed service providers, cloud services and hosted solutions.
- Exhibits strong initiative; self-starter that can lead others in ambiguous situations.
Sterling Crane is a Marmon Crane Services/Berkshire Hathaway company. Marmon Crane Services is a business sector within The Marmon Group, an international association of more than 185 autonomous manufacturing and service businesses with collective revenues of approximately US $8 billion. Berkshire Hathaway and its subsidiaries engage in a number of diverse business activities including property and casualty insurance and reinsurance, utilities and energy, finance, manufacturing, retailing and services. Common stock of Berkshire Hathaway is listed on the New York Stock Exchange, trading symbols BRK.A and BRK.B.
- Successful applicants must be located in Canada or the USA (remote-based position)
- We thank all applicants for their interest; however, only those candidates who are shortlisted will be contacted:
CLOSING DATE: Until filled
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
If you would like to apply for this position, please submit your resume online via our Applicant Tracking System https://marmon.wd5.myworkdayjobs.com/Marmon_Careers or drop your resume at any of our office locations.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law .
