Skills

Customer service
Windows
Release management
Driving Licence
CompTIA A+

Job Title

POS Technical Support Analyst - On Site

Vacancy No

VN6342

Work Location

Vancouver, BC

Job Details

Compugen is seeking a POS Technical Support Analyst for a 2 – 4 month contract working on site.

Responsibilities:

Provide timely, professional, and courteous technical support service to all Team Members across the organization, including both on site (when possible) and remote support
Provide technical support for applications, services, and hardware. Troubleshoot technologies across all areas of the business (ex. POS systems, payment devices, laptops, tablets, music systems, network devices, peripheral devices, etc.)
Act as the single point of contact for assigned incidents, escalating when required.
Provide after-hours support for emergencies on a rotational basis, upholding the SLA for response times based on severity
Engage when needed, and work cooperatively with, IT peers, cross-functional partners, and external vendors that provide on-site technology support for our site locations (retail stores, distribution centers, and offices)
Ensure that defective hardware is repaired or replaced in a timely manner
Support in the discovery, planning, implementation, and execution of IT related projects, as assigned
Support the development and adherence of internal processes, SOPs and support-related documentation for incident, problem, and change release management
Support daily operational processes to maintain system and data integrity
Provide technology onboarding for new hires for the Support Office and DCs where applicable
Stage POS hardware for new store openings, ensuring system integrity and complete functionality prior to installation
Maintain an organized technical hardware inventory stock and re-order when required
Provide support in the maintenance, testing and implementation of new hardware or software applications, updates to existing software/applications, and installation/configuration routines
Compassion and patience are of utmost importance.

Qualifications:

A college or university education within Computer Sciences
2 years of experience with desktop deployments, troubleshooting and upgrades
Previous experience completing complex Installs, moves, adds, changes of computer equipment
Windows Operating System proficiency ideally in Windows 10
Ticketing system experience
Effective written and verbal interpersonal skills
Outstanding customer service skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
\Must have a valid driver’s license and a clean driving record
Ability to lift a minimum of 40 lbs. regularly
A+ Certification an asset

#LI-PP1
#ITR

POS Technical Support Analyst - On Site Jobs in Nearby Cities

Related Jobs

Related Jobs in Vancouver, BC