POSITION TITLE: Case Manager, Community Housing Program
REPORTS TO: Team Lead, Community Housing Program
POSITION TYPE: Full-time, Permanent
LOCATION: Calgary, Alberta
SALARY RANGE: $49,704 - $60,750
**Placement within the range is determined by related years of experience and education.
What We Do:
Discovery House Family Violence Prevention Society provides a continuum of care and integrated wrap-around services to women and their children fleeing domestic violence. We facilitate transitional housing and offer longer-term, safe places for women and children to call home while they begin to rebuild their lives. Discovery House is about hope and healing using trauma-informed care practices.
What Our Employees Love:
- 3 weeks of annual vacation to start
- Eligible positions can work from home up to 3 days per week with our Flexible Work Policy
- Additional time off – Sick Days, Wellness Days, and Professional Development Days
- Benefits Package and Employee and Family Assistance Program
- A dog friendly workplace
- We observe all General Holidays in Alberta (including the optional ones) and employees may substitute religious holidays for celebrations that are relevant to their cultural identity
- Our Committees – Health & Safety; Diversity, Equity, & Inclusion; Indigenous; and Social & Wellness
- Potlucks, celebrations, work-life balance, and plenty of fun
We are building towards an inclusive and equitable workplace that reflects the diversity of the communities we live in, creating the opportunity for every employee to reach their potential. We welcome applications from people in all underrepresented groups, believing we are at our best when everyone has a seat at the table. If you don’t have all the qualifications for the position but are willing to learn, we invite you to apply. Accommodations are available upon request throughout every stage of our recruitment process.
What You’ll Do:
Reporting to the Community Housing Program Team Lead, the Case Manager is required to focus on a family’s practical needs through identifying, sourcing, and coordinating services, and by offering systems navigation, connecting the families to the long-term community supports they identify as being most important to them. Case Managers also engage in innovative programming that supports clients beyond case management.
- Completes intakes and ongoings assessments of the client’s needs that will identify any barriers to maintaining safe and stable housing as well as any additional service needs of the family
- Develops an individualized family action plan for wrap-around service needs in collaboration with the client family and the case management team
- Coordinates and monitors wrap-around service planning for the client and their family
- Supports the client family to navigate systems (financial, legal, mental and physical health)
- Advocates on behalf of the client
- Provides information about and/or referrals to appropriate community agencies and resources
- Collaborates with community agencies and partners regarding the needs of the client family
- Supports programming and child development while working with mothers, and/or their children
- Maintains accurate documentation in client files
- Works with clients to develop monthly budgets and improve their financial literacy
- Completes and oversees a transition plan for clients who are ready to become fully independent of the program
- Establish and maintain appropriate documentation; case notes, assessments, safety plans as required for clinical program standards
- Keeps up to date case notes on any communication in person or electronically. This also includes recording the exact time spent (indirect or direct time) with client and/or their support system
- Completes and submits any application (internal or external) in support of client’s plan of care
- Advises Team Lead on any issues that arise with clients
- Other duties as required
What You’ll Bring:
- Bachelor’s Degree in Social Work or related area and 2 years of experience; an equivalent combination of education and experience may be considered
- Registration with ACSW or equivalent is an asset
- Valid driver’s license and reliable vehicle required
- Understanding of trauma-informed practice and crisis management
- Knowledge of the Housing First model, Harm Reduction model, and women’s shelters
- Understanding of the intersection between domestic violence, poverty, and homelessness
- Strong interpersonal and organization skills
- Ability to work independently and within a team environment
- Strong communication and conflict resolution skills
The successful candidate will be required to complete a Criminal Record and Vulnerable Sector Check and an Intervention Record Check.
Candidates must reside in the greater Calgary area.
We acknowledge that we live, work, and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations (Bearspaw, Chiniki, Goodstoney), the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.
Job Types: Permanent, Full-time
Salary: $49,704.00-$60,750.00 per year
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
Work Location: Hybrid remote in Calgary, AB