Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.
Do you have the drive, the skills, and the passion to join us?
Overview:
The Customer Care and Logistics Center is responsible for customer relationships, giving great
service with a friendly attitude to ensure customers receive a high-level delivery and Product from
Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly
professional approach. The position requires to schedule and dispatch orders, providing excellent
customer service to ensure customer satisfaction, minimize delivery costs and promote company
sales.
Responsibilities:
Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety
policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe
manner.
Order Entry:
Receive and enter orders over the phone, email, and in-house application; engage
customers to ensure that all details are accurate and complete. Perform required adjustments to
orders, in order to facilitate seamless execution of delivery and invoicing.
Sales Support:
Work with the sales team to coordinate customer needs and concerns. Serve as a
point of contact for the sales team with regards to issues, escalations, pricing and other matters as
they arise.
Value Added Products (VAP):
Responsible for promoting and taking orders for specialized products
that will require additional processes to be followed. Identifying customer requirements and
offering supplementary products.
Dispatch:
Responsible for assessing fleet and plant capabilities and coordinating truck fleet to
ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of
maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the
day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to
ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.
- Any other departmental related duties as directed by management.
Qualifications:
Education:
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High School Diploma or equivalent required
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Post-secondary education in construction-related disciplines
Knowledge and Skills:
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Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers
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Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
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Ability to negotiate skillfully in tough situations without damaging relationships
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Exceptional time management skills and ability to complete assignments in a timely manner
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Ability to maintain composure in all situations and not become defensive or irritated
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Strong problem solving and analytical skills and the desire to seek solutions
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Strong computer skills
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Proficient typing and data entering skills – specifically Microsoft applications
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Open to flexible working schedule, dependable, positive and helpful attitude
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Be a team player and work well with others in a high-pressure environment
Job Specific Competency:
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Customer Focus
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Decision Quality
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Drive for Results
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Interpersonal Savvy
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Organizational Agility
LafargeHolcim:
As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture.
Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.
Check out our YouTube channel to learn more about our operations and see all career opportunities at www.lafarge.ca/careers.
We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
