As a I.T. Technical Support Specialist, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Provide technical assistance and support for users via incoming calls and emails, resolve issues in a timely manner or assist in escalation
- Provide new or replacement technology equipment (laptops, desktops, mobile devices, etc) to internal customers
- Manage tickets and populate ticketing system
- Contribute to internal documentation and knowledge base
Must-haves for this role:
- College diploma and/or certifications in IT Support or Computer Science fields, or relevant combination of experience and education
- Strong knowledge of Windows 10 operating environment and related utility software
- Strong communication skills (both written and verbal), preference given to Eng/Fr bilingualism
- Strong analytical and problem solving skills
- Customer service oriented and good interpersonal relationships
- Ability to work under pressure and to manage multiple tasks simultaneously
- Basic knowledge of ITIL standards and procedures
- Experience supporting legacy software (non-Microsoft) an asset
- Basic knowledge of computer networking (LAN, WAN, WLAN) and protocols (DHCP, DNS, etc)
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
