The IT Infrastructure Analyst is responsible for the design, implementation, monitoring and maintenance of on- and off-premise data centre infrastructure, including servers, storage, electronic messaging, virtualization, cloud-based services, remote systems hosting, infrastructure process automation, data backup and archival systems and processes, systems management software, and related products.
Provides technical support and maximizes operational efficiency for data center infrastructure.
Performs the role of technical lead for data centre infrastructure projects.
Monitors and maintains data centre infrastructure performance and capacity.
Coordinates Change Management for the infrastructure and supporting applications.
Provides resolution support for all escalated data centre infrastructure related operational issues and service requests. Provides expertise and assistance to BTS staff concerning data centre infrastructure requirements.