Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service
It is a very exciting time to be a part of the Yardstick team. Certified as a “Great Place to Work”, Yardstick is extremely intentional in the happiness and growth of our people and this all starts with a strong belief in our Core Values and our Core Focus. We repeatedly read in our staff surveys words like “Culture and Teamwork, Empowerment and Autonomy, Growth and Opportunity, Vision and Strategy, and Feedback and Recognition.” These are fundamental characteristics of our company, and the key reasons we attract great new talent and what motivates our people to give their best. We could sit and talk all day about our great company and all the fun we have but we recommend you check us out for yourself at www.facebook.com/YSTinc/
As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us! Come work with us!
Job Overview
As a Technical Architect, you will be responsible for working with the Yardstick Technologies team and our clients on project definition and scope. Implementation of IT Solutions, upgrades, and migrations, from beginning to end. Troubleshooting system infrastructure issues and escalations.
Along with your superior interpersonal skills, you will join us with highly developed organizational and time management skills. You are enthusiastic and positive about learning new ways to better the business and continually improve the customer experience. You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following roles and responsibilities:
- Complete projects successfully within the allocated structure, budget, and timelines
- Achieve weekly billable hours KPI set by the company
- Ensure accurate time tracking and work details is enter into tickets at the end of each workday
- Accurately create the plan and design of the implementation structure of a technology solution for customers
- Communicate effectively with following both the Yardstick Communication process for ROC ticket and the Project Communication process for projects
- Record and update support documentation on a daily/weekly basis that effected by the change
- Prioritize Priority One ticket escalations from the Help Desk
- Advise and consult on tickets from the help desk when required
- Perform on call escalation duties on a rotation basis
- Focus and support continuous improvement of the project team’s process
- Expected to participate in annual training and development goals
Qualifications
- 5 + years’ experience working on IT infrastructure
- 2 + years’ experience on server technologies and management
- Experience working with virtualization, SAN and networking technologies
- Microsoft MCSA is an asset
- Strong in Microsoft products, specifically good experience in Windows Hyper V
- Experience setting up HA environments using Hyper V and VMware
- Strong firewall and Networking experience
Job Type: Full-time
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
