Education

Bachelor's

Skills

Serving
Microsoft Excel
Microsoft Outlook
Change management
SharePoint

Language

English

The Project Operations Manager (POM) is responsible to ensure the successful daily delivery of Medical Services & Fire & Rescue activities for the client as per agreed scope of work. The POM is the lead for communication and liaison between the Client representative onsite, the International SOS Canada Medical Service Centre and the Site team.

This is a fly-in/fly-out position to oversee the management of a remote industrial site located in the Fort McMurray area. Candidates must be local to either Edmonton or Calgary. The work schedule is four (10 hour days): Mon to Thurs. The employee is on-call Fri to Sun.

The POM provides operational management and coordination of support for International SOS activities, consistent with contractual commitments. This includes managing the internal interface between Human Resources; Supply Chain, Fleet, Medical, Response Centre and Operations in support of the delivery of site services and all external interfaces with client and their contractors onsite.

With 15,000 employees in 92 countries, decades of experience, and 2500 global experts in Medical, Fire, and Rescue, we aren’t just setting the bar, we ARE the bar.
No one trains, prepares, leads, and innovates like International SOS, that’s why we are on more sites in Canada, and around the world, then any other competitor.
If you want a career in Health and Emergency Services, and want to be part of the world’s clear leader, International SOS is for you.

Start training for a lifetime of success today. Join the International SOS team.

Essential Job Duties and Responsibilities:

Ensure day-to-day operations can be performed as per contractual agreement. POM is responsible for planning, organizing, managing, and supervising the site staff, stations, equipment, and emergencies for the assigned shifts, including Fire/Rescue Captains and Nurse Practitioners.
Provides strategic, administrative, and technical expertise; management and direction as per departmental and operational requirements, including implementation of Intl.SOS and client policies and procedures.
Prepare site reports and budgets.
Develops and implement multi divisional training programs.
Ensures assigned site staff’s compliance to roles, responsibilities, best practices and KPIs, including Health Care Providers, Fire Captains, Nurse Practitioners.
Ensures all job descriptions, role responsibilities, KPIs and performance appraisals are reviewed annually or as practices change.
Submit recommendations to the VP Operations regarding all employee matters .
Oversees the administration / implementation of Intl.SOS induction and training programs, including Intl.SOS procedures and health and safety training i.e. Fire, Rescue.
Assist with recruiting, interviewing, training and performance of employees together with the Human Resources department.
Act as the contract lead onsite and key point of client contact for all operational and contractual matters, escalating when appropriate to VP Operations.
Ensure customer satisfaction and effective communication with clients and / or their representatives through a professional approach.
Assist in ensuring Medical Services activities are delivered to Intl.SOS standards and client requirements. Work with VP Operations to ensure that client service level agreements are in place with clear KPIs defined (as required on a case by case basis) and that actual performance against the agreed service levels are reported to the client on a frequency as per agreed .
Ensures accurate site inventories are developed and maintained, including justification of medications and disposables ordered outside of the standard inventory. Schedules maintenance of fire/rescue/medical apparatus, equipment and facilities.

Required Skills and Knowledge

Strong commercial and general business acumen.
Excellent organization skills.
Ability to analyze situations and take appropriate action consistent with company policies.
Customer/client focused.
Knowledge of the Fire/Rescue and Medical Services delivery.
Strong computer skills (Outlook, Word, Excel, Sharepoint).
Excellent Problem solving skills.
A high level of oral and written communication skills.

Work Experience & Qualifications

Minimum 5 years experience of Service Delivery at a management level.
Previous experience in Operations Management– relevant medical or fire rescue industry experience preferred.
Demonstratable experience in change management.
Relevant Bachelors degree or equivalent work experience.
Fluency in English.

Where you will be working

Fly in / Fly out.
Staying in a remote camp with food provided.
As this is a management role there is an expectation that post holder is available on call for emergency escalation during their days off.

Essential Job Duties and Responsibilities:

Required Skills and Knowledge

Work Experience & Qualifications

Where you will be working

Operations Manager (Remote Site) Jobs in Nearby Cities

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