Terms: Full-time permanent
Salary: Commensurate with experience
Location: Ottawa (Hybrid Work Model) | Montreal (Hybrid Work Model)
ABOUT THE ROLE:
The Program Manager is a member of HSO’s Global Programs team. Global Programs, the content development business unit of the Enterprise, creates HSO standards, assessment programs and quality improvement solutions. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.
This Program Manager role is an opportunity to tap into your knowledge and experience as a project lead whose primary accountability is to manage the development and organization of content for Quebec’s accreditation program. The client needs will be at the center of your decisions as per contractual obligations and existing HSO standards. A clear understanding of the health and services sector and health related government priorities will be key. You will also support the development and adoption of new quality improvement programs for Accreditation Canada and our international partners. These programs harness new standards, assessment methods and a new digital assessment platform to drive greater engagement in the accreditation process, and readily accessible data outputs from people-centred quality improvement initiatives.
If you’re right for the job, you’re dedicated to our bold vision and can contribute positively to our work. You are a critical-thinker, a team player and you are detail-oriented. You have firsthand knowledge of healthcare systems having worked in health and social service settings. You take pride in your natural propensity to ensure your projects are completed with excellent quality and connected to the big picture. You find fuel in meeting deadlines and surpassing expectations. You can reprioritize and stay flexible to manage and adjust your deliverables, as required. You are willing to learn and finding solutions to ensure accurate, consistent, and high-quality outputs that meet client needs excites you.
Main Responsibilities:
- Model, communicate, appreciate, and make decisions based on Health Standard’s Organization’s vision, values, and its role.
- Manage the design, development, and successful completion of collaborative, team-based projects from end-to-end.
- Ensure projects and required activities are planned in a way that is focused on the delivery of value to clients and enterprise through the intended outcomes. This requires both the efficient and effective management of resources, time, work etc. to promote progress and adaptability.
- Provide critical thinking and content development leadership and support either through direct content development and/or in partnership with subject matter experts and team members.
- Facilitate decision making process including providing advice and guidance to team members and key stakeholders when decisions or options are required.
- Research, prepare, and present complex information in a clear and concise manner.
- Monitor and mitigate risks.
- Ensure that the story and learnings about the journey of your project(s) are well documented with key lessons learned communicated/shared with the broader team as they arise and upon completion of the project. These learnings are the basis of future improvements.
- Build meaningful relationships with your colleagues including stakeholders and subject matter experts as you develop and deliver resources. Mobilize these individuals’ expertise and experiences to contribute to your goals and success.
- Contribute positively to our workplace culture by staying positive, committed to your work and energized by the difference you make.
Must Have Qualifications:
- Bilingual (English and French).
- Master’s degree in a related field, such as Healthcare.
- 5+ years of progressive and varied experience in project management.
- Understanding of the health care system.
- Strong organizational and planning skills.
- Tried and tested assessment, analytical and critical-thinking skills.
- Understand the principles of change management and learning organization.
- Appreciation for equity, diversity and inclusivity principles and recognize value of different opinions, roles, experiences, cultures, and backgrounds.
- Strong interpersonal skills. You will interact daily with your team and other business units at HSO as well as with our precious subject matter experts.
- Comfortable and efficient with technology and working in a hybrid environment (i.e., Smartsheet, Microsoft Teams).
Desired Qualifications:
- Have knowledge of the Quebec public healthcare system.
- Have experience in knowledge transfer and implementation science.
- Have experience in managing employees.
- Are familiar with accreditation and the Qmentum program.
- Are PMP Certified.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role.
What We Can Offer To You:
- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.
