Position: Customer Service Representative
Location: 210 Midwest, Scarborough, ON
Company Overview
Excellence has been in business for over 30 years - our ability and technical background in collision repair has made us the preferred auto body shop to some of Toronto's most respected car dealerships. We are a Certified Collision Repair Centre for Audi, Porsche, BMW, MINI, Tesla, and Volkswagen and feature the latest technology and training.
The Opportunity:
Reporting to the Director, Operations you fill the full-time position as a Customer Service Representative. In this role, you will be responsible for building and maintaining relationships with our current and new customers. Excellence is looking for someone who is a self-starter, able to work well under pressure and has the ability to work collaboratively in a dynamic team and service-oriented environment.
What’s in it for you?
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Highly competitive wages
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Health and Dental benefits
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Generous incentive plan
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Clean working environment
Key Responsibilites:
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Support customer calls pertaining to repair status, insurance details and car rental inquiries
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Proactively educate customers on the insurance and repair process to enhance the customer experience
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Collect payment from customers and enter receivables into management system with accuracy
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Assist with scheduling customer’s vehicles in for repair
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Check in collision vehicles by taking intake photos and creating a work order
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Update customer information in the management system as required
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Provide continuous repair updates to customers during the repair process
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Assist with resolving customer issues as they arise in a professional and timely manner
Qualifications:
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College diploma or two years’ relevant experience
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Computer proficiency with Microsoft Office/Outlook – previous experience with Mitchell Connect and Audatex considered an asset
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Exceptional customer service and problem-solving skills
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Previous experience working within a body shop or auto claims
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Able to work independently as well as part of a team
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Excellent verbal and written English communication skills
Apply Now!
For more information on our Company, please visit our website at www.autocan.ca. To apply, please submit your resume and cover letter on the Careers portion of our website.
We thank all applicants for their interest; however only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.
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