ABOUT THE POSITION
Building Managers are the first point of contact for leading the organization. This role is primarily responsible for the general management and oversight of the property and for the supervision of staff to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice. This is a full-time, live-in opportunity.
Key Responsibilities:
- Ensure that a superior level of co-operation, service and support is provided to residents
- Promptly respond to resident issues and service requests
- Demonstrate excellent sales/leasing skills by minimizing vacancy (maintaining 100% occupancy)
- Show prospective residents available suites, process resident applications and lease agreements
- Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
- Responsible for the day-to-day operations of the building (general maintenance and cleaning)
- Ensure the apartment complex is maintained and cleaned in accordance with company standards
- Responsible for “move-in, move-out” procedures
- Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
- Ability to represent company at Landlord Tenant Board hearings
- Other duties as assigned
Job Requirements:
Education & Experience:
- Completion of High School or general education degree (GED)
- 2+ years of related experience in a customer service or related role
- Exposure to multi-residential or other related industry asset class would be an asset
- WHMIS certification would be an asset
- Experience with Fire Life Safety & Building Inspections would be an asset
- Knowledge of current laws, legislation and rights concerning residents would be an asset
- Building/Property Maintenance experience
- Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
- Proficient with use of basic handheld and electrical tools
- Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
Qualifications:
- A commitment to "Best in Class" Customer Service
- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion
- A professional demeanor with strong communication skills
- A demonstrated high degree of integrity, discretion and confidentiality
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment
- Ability to remain calm and focused in high pressure situations
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
- Excellent problem-solving capabilities
- Must be willing to live on-site
- Flexibility to work on-call on a rotating schedule (evenings & weekends)
Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.
