Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Technical Service Analyst
What is the opportunity?
The Desktop Analyst team is primarily responsibility for the day-to-day operation of the RBC GAM Support Centre being the first point of contact for all internal client technical workstation, systems or server issues.
The Analyst will be responsible for troubleshooting of technology issues, including PC hardware and peripherals, build/rebuild of desktops, and ensuring that client queries are handled in a timely manner, with escalation to 2nd level support as required
What will you do?
Act as to first point of contact for workstation, systems and server issues.
Ensure support calls, issues and requests are dealt with in an effective and timely manner.
Troubleshoot technical issues, co-ordinate and implement solutions.
Work closely with internal end-users to ensure technology needs are met.
Record all technical issues into incident tracking system.
Build, deploy and retire client workstations.
Configure, install, and test hardware and Applications / Operating Systems.
Create and manage Active Directory accounts, and responsible for telecom (cell phone, Cisco IP telephony) IT area.
What do you need to succeed?
Proficient with Windows 10, Office 2013, Active Directory, Exchange
Strong team building, problem solving and initiative
Strong troubleshooting and problem solving skills
Proven customer service skills, and ability to manage third party vendors
Strong knowledge of overall hardware and software security best practice
Ability to work independently with minimal supervision, as well as part of a closely knit team
Excellent written and verbal communication skills
A degree in information technology or computer science plus one year related experience; or an equivalent combination of education, experience and training.
Good planning, time management, documentation skills
What’s in it for you
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
VANCOUVER, British Columbia, Canada
Contract (Fixed Term)
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.