GENERAL DESCRIPTION
GENERAL DESCRIPTION
The Customer Care Representative contributes to Sigvaris’ success by effectively managing key relationship and expectations with customers and collaborates and support the Sales team to resolve customer issues.
The Customer Care Representative operates in various internal tools and systems (i.e: SYSPRO, Genesys Cloud, Veeva), and reports information in detail and accurately. Acts as the operational liaison between Sales team and various departments internally. Answers inbound calls, emails and chat sessions and assists sales representatives and customers by performing quick hit sales transactions. Performs other duties as assigned by management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Handles outbound and inbound customer calls
- Processes customer email, chat and fax correspondence
- Participates and assists in Sigvaris-held seminars
- Documents customer calls and provide feedback to Sales team
- Enters data in Genesys Cloud, Veeva and Syspro
- Provides complete administrative support to the Sales team
- Maintains comprehensive records of correspondence with customers
- Follows up with customers through written correspondence and phone calls.
- Aids & support with other projects as required.
- Maintains a close communicative relationship with the sales team on all matters that have an impact on the customer relationship
- Works a full-time 40 hour schedule
- Remains available for shifts assigned in advance with in a time frame of 8 AM - 7 PM, Monday to Friday
EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS
· College degree in a business-related field or relevant experience
· Experience in a customer-facing environment (hospitality, retail, customer service, etc.)
· Microsoft Office
PHYSICAL REQUIREMENTS
Sitting, wearing a headset for 8 hours a day to speak on the telephone
Competencies and Skills:
· Excellent language skills (oral and written) in English and French
· Good time management and organizational skills
· Ability to work under pressure and deadlines
· Ability to interface effectively across Customers, Sales, Warehouse and Accounting functions
· Proactive and creative thinker
· Customer focused
· Excellent active listening skills
- Personal Accountability
- High degree of accuracy of work
- Results Orientation
- Positive upbeat attitude
- Data entry and administrative skills
- Basic knowledge of Excel, Word, Teams and Outlook
- Interpersonal skills
Other requirements:
Must be willing to undergo a background check
Must be bilingual (English and French)
Must be available for full-time work, with shifts assigned by management, Monday to Friday 8 AM - 7 PM
Job Type: Full-time
Salary: From $22.20 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Application question(s):
- Please describe an error you made?
- Will you be able to reliably commute to our Montreal office at 8423 Chemin Dalton.
- Do you have high speed internet at home?
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- Customer facing: 1 year (required)
Language:
- English & French Fluently (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: Hybrid remote in Mont-royal, QC
