Job Summary:
Reporting to the Manager, In-Flight Services, the In-Flight Trainer, Cabin Safety is responsible in facilitating the delivery of the Cabin Safety theoretical and practical training to the standard set by Transport Canada.
Duties & Responsibilities:
- Responsible for delivery of the Porter Airlines Canada Limited Training Programs with a friendly and enthusiastic approach.
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Provide a safe, organized and enjoyable learning environment which engages and motivates Porter crew
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Preparation of training materials, documentation, and confirmation of aircraft schedules
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Ensuring all training programs are delivered accurately and consistently in accordance with training lesson plans,
- Assist in the development and delivery of cabin safety/cabin service training programs
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Organize training logistics and agenda
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Build a positive working relationship with all trainees / cabin crew and promote teamwork through the creation of a positive, motivating learning environment
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Ensure all training programs and lesson plans are delivered accurately and consistently
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Assess crew performance and provide constructive feedback through existing methods, measurements, and criteria during initial/annual cabin crew training
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Provide feedback and ideas on new and existing training programs, including learning objectives and lesson plans
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Operate in Purser or Cross-trained Flight Attendant role as required
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Any other duties assigned
Behavioural Competencies:
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
Teamwork: Working collaboratively with others to achieve organizational goals.
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
- Minimum 2 year’s of experience as a Flight Attendant in a multi-crew jet aircraft
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Certificate/diploma in adult learning education considered a strong asset
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Experience as a Purser/Incharge Flight Attendant is considered a strong asset
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Excellent written and verbal skills
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Excellent facilitation and instructing skills
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Highly flexible and adaptable to last minute schedule changes and extensions
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Strong leadership and conflict resolution skills
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Motivated and enthusiastic team player
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Ability to work independently with minimal supervision
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In full compliance with all company standards and expectations
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
