At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!
DEPARTMENT: People & Technology
The People and Technology Department is comprised of three teams:
The People & Strategy team manages recruitment, employee benefits, compensation, job evaluation, policies and procedures, rewards and recognition, training, employee engagement initiatives and supports the culture at Doctors of BC. The People & Strategy department will also support questions and concerns regarding team work or work environment.
The Infrastructure team manages the physical assets of Doctors of BC related to the building, office equipment and maintenance of the building. The team also responds and provides resolution to any issues concerning office equipment, furniture and building maintenance. They also manage the internal and external mail, and take care of general office services and provide support to the tenants within the building.
The Information Technology provides technical and software support and training to the employees of Doctors of BC. The IT department is a strategic business partner to further advance the interests of Doctors of BC through technology.
THE TEAM: People & Strategy
The People & Strategy (P&S) team helps Doctors of BC attract, engage, and retain our most valuable asset - our people. With expertise in employment practices, workplace culture, recruitment, training and development, and benefits and compensation, this team supports the entire lifecycle of our employees. We are a high performing team who move at light speed and are equipped to support the growth of Doctors of BC. The group is positioned as a strategic partner to the Association.
THE JOB: Content Development Coordinator, People and Strategy
Reporting to the Content Development Manager, People and Strategy, the Content Development Coordinator will be responsible for supporting and developing Learning and Development initiatives in alignment with organizational values and learning programs. The Coordinator will work closely with the entire Learning and Development team creating new learning strategies, course content, and training support resources, contributing to the larger learning framework and employee success. The Coordinator will develop, track, and execute new courses and programs, addressing organizational and employee needs. In addition, this role offers project coordination and instructional design support, elevating and maintaining training content and technical program support materials.
This role will need to interface effectively with professionals at all levels and collaborate not only with the Learning and Development Team but also the larger People and Technology department. This role will positively impact employee engagement, organizational effectiveness and learnings, operational efficiency, and Doctors of BC culture, elevating the employee experience through enhanced and customized content. As a valued contributor to the Learning and Development team the Coordinator will actively participate in establishing operational goals and objectives for the L&D team to meet targets.
This role is fast paced, ever evolving and challenging, a passion for learning and development and employee engagement along with an innovative lens of course development and design is key. The Coordinator is an employee champion, able to navigate through an ever-changing landscape, establish strong relationships with stakeholders, demonstrate active listening and provide a high level of service to the organization.
- This role is a remote role allowing the successful candidate to work anywhere in BC.
WHAT SUCCESS LOOKS LIKE
Analytical Thinking (I)
Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.
Relationship Building (A)
Sets objectives necessary for obtaining feedback and assistance. Maintains effective communication. Shares ideas, issues, and opportunities with members of personal network. Seeks referrals from others with relevant expertise and influence. Attends and maintains relationships with relevant formal and informal professional groups and organizations.
Communication for Results (I):
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Thoroughness (A)
Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Reviews department’s progress against established goals, objectives, service level targets, and project
milestones. Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.
Problem Solving (I)
Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.
WHAT YOU BRING
- A University degree in a recognized and related discipline, AND up to 3 years of related experience; OR have an equivalent level of related work experience in lieu of post-secondary education
- Advanced interpersonal, oral and written communication and relationship management skills with exceptional attention to detail
- Strong ability to translate technical information to various audiences
- Proven experience with implementation and coordination of employee learning programs
- Demonstrated experience evaluating the effectiveness of learning activities and determining opportunities for improvement
- Ability to provide strategic consulting and act as a change agent applying creative approaches to development of a learning culture.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
- Adept at balancing major concurrent tasks and projects and working with both internal staff and stakeholders in a coordinated manner.
- Project management and change management skills to adapt to shifting business needs
- Ability to effectively receive and communicate feedback, and encourage an open, honest, and positive team environment
- Demonstrated ability to work independently and as a member of the team
- Effective communication and presentation skills, as well as strong written skills including proven ability to develop clear, concise and comprehensive reports and other documents.
- Experience developing training content in multiple formats, i.e. eModules, Webinars, Train the Trainer, and Job Aids
- Knowledge of learning strategies, adult learning concepts, theories, principles, and techniques.
- Experience in course development and design, and course mapping, including needs analysis, objective setting and assessment processes.
- Awareness of evolving expectations, market trends, and best practices in learning and development.
- Knowledge of cloud-based learning management systems, and eLearning software and systems will be an asset
- Understanding of SCORM, xAPI, Articulate product suite, Captivate, and some graphic design skills will be an asset.
- Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.
