Terms: 18-month contract
Salary: Commensurate with experience
Location: Toronto, Ottawa, or Montreal (Hybrid Work Model)
ABOUT THE ROLE:
The Specialist is a member of the Global Programs team. Global Programs, the content development business unit of the Enterprise, creates HSO standards, assessment programs and quality improvement solutions. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.
The Specialist role will contribute to Global Programs By providing insightful data analysis, producing high-quality materials and ensuing the accuracy of critical information.
- Effective Communication: You will be responsible for developing professional content for different audiences (e.g., public reports and presentations, briefing notes for executives, and technical reports for research partners.). Critical thinking, writing and presentation skills are needed.
- Collaboration and Project Management: Collaborate with enterprise colleagues and external stakeholders to build authentic and enduring relationships. Identify interdependencies and connect the dots across projects. Lead the development of materials to support client organizations, such as updating toolkits, FAQs, and preparing webinar materials.
- Data Analysis: Utilize strong quantitative analysis skills, including proficiency with tools like SPSS, to work with large datasets. Produce benchmark reports, newsletter articles, posters, conference materials, presentations, and research abstracts.
- Qualitative Analysis: Oversee qualitative data collection and analysis methods, which may include conducting interviews, organizing focus groups, and managing case studies.
- Usability Testing and Data Validation: Dedicate time to usability testing for new survey instruments and validate client-facing results and dashboard data for accuracy. Ensure the timely retrieval of necessary data for various materials and reporting.
- Efficiency Improvement: Continuously identify and implement efficiencies in data processes and provide feedback and documentation to enhance data retrieval and reporting.
- Team Collaboration: Be a team player, actively contributing to both high-priority deliverables and administrative tasks such as coordinating meetings and taking minutes.
- Strong Work Ethic: Exhibit a strong work ethic, taking pride in your work and showing accountability. Demonstrate the ability to work independently while seeking guidance or support when needed.
Must Have Qualifications:
- University degree in Health Care Administration, Epidemiology, Business or a related field, or the equivalent in experience.
- Proven experience in data analysis, including working with large datasets and statistical analysis tools like SPSS.
- Outstanding interpersonal skills and stakeholder management. This is key. You’ll be interacting with clients as well as teams across the organization.
- Exceptional oral and written communication skills, and ability to tailor communications to different audiences.
- Highly organized with strong project management skills.
- Proficiency in Microsoft Office Suite and data visualization tools.
- Ability to take initiative and lead projects while being a team player.
- Strong attention to detail and commitment to producing accurate results.
- Bilingual in French and English.
- Experience in project management, PMP certification is an asset. You have managed complex projects successfully with achieved deliverables.
- Have knowledge of the healthcare sector and quality systems/initiatives.
WHAT YOU CAN EXPECT:
In Your First 30-90 Days:
- Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
- Define your specific role within the team in collaboration with your people manager.
- Set your performance and learning objectives for the year in collaboration with your people manager.
- Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
- Take on assigned initiatives or projects for your role and execute on assigned deliverables.
What We Can Offer To You
- Hybrid work model.
- Competitive compensation and benefits, including a defined benefit pension plan.
- Time off programs, including office shutdown during last week of December.
- Professional development support.
- A culture that measures and values psychological safety, inclusion and engagement.
WHO WE ARE AND WHAT WE DO:
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.