user support technician - PB30 CONTRACTING LTD. | Abbotsford, BC | Workopolis

Education

College diploma

Language

English

Education: College/CEGEP
Experience: 3 years to less than 5 years

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Personal suitability

Client focus
Efficient interpersonal skills
Organized
Team player
Work Term: Permanent
Work Language: English
Hours: 40 hours per week