Under the general direction of the Senior Customer Service Advisor, the Clerk A - Cemeteries is responsible for performing reception and routine clerical / administrative duties in supporting the Cemeteries Branch and its customers. Typical duties include answering / responding to general inquires, providing general information and assistance with products and services, performing routine data entry into cemetery management software system, updating spreadsheets, and database searches for information. The Clerk A - Cemeteries will also provide clerical support to the Cemeteries Administrator, Cemeteries Operations Coordinator and the rest of the Customer Service Advisor team as required.
As the Clerk A - Cemeteries, you will:
- Act as an Ambassador for the Cemeteries Branch in providing reception services to clients in person at the Administration Building, over the phone, and/or via email, and providing related routine clerical assistance and support.
- Input and search cemetery data records both computerized and manual.
- Perform general administration duties including tying, filing and operating of basic office machinery, faxes and printers etc.
- Work in a team, offering support to colleagues and supporting a culture of personal and organizational safety, health and wellness.
- Other duties consistent with the classification as required.
Your education and qualifications include:
- One (1) year experience in frontline customer service roles in potentially stressful or emotionally charged environment.
- Experience in an office administration environment.
- Data entry experience, particularly using MS Excel or similar is considered an asset.
- Experience handling cash transactions and financial recording is considered an asset.
- Effective written communication skills including writing letters and email.
- Effective verbal communication skills when dealing with clients on the telephone and in person.
- Proficiency with Microsoft Office products (Outlook, Word, and Excel).
- Ability to type 20 w.p.m.
- Ability to effectively handle bereaved or distressed clients in difficult, stressful or distressing situations.
- Ability to establish and maintain good working relationships with all levels of staff and external stakeholders.
- Ability to organize work and set priorities in order to meet deadlines.
- Ability to work independently with minimal supervision.
- Ability to work as part of a team, rotating duties of the position and sharing ideas for process improvement.
- Ability to work with confidential and sensitive information and maintain confidentiality.
- Strong attention to detail with the ability to enter, transpose and maintain accuracy of all records and information.
- Ability to handle containers of cremated remains.
- Knowledge of the basic functions of a cemetery is considered an asset.
- Knowledge of the City of Winnipeg Cemetery By-laws/Acts is considered an asset.
- Ability to communicate in French is considered an asset.
- IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.
Conditions of employment:
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://legacy.winnipeg.ca/police/pr/PIC.stm#pic.