Customer Service Coordinator
Duties
Order Management:
- Accurately enter new orders sent via email and electronically
- Collaborating with the Customer Account Representatives for change orders
- Confirming all new and change orders back to the customer
- Track all order changes
- Track purchase orders with issues
- Track that orders are being shipped on their requested ship date
- Track appointments have been scheduled
- Track delivery of orders
- Review proof of deliveries for shortages
Sample Requests:
- Fulfill sample requests
- Track sample requests
- Create all documents for shipment of sample requests via FedEx
- Notify requestor when delivery has been made
- Review and approve FedEx invoices
- Request and maintain inventory for sample room
Skills:
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
To apply, please submit your resume highlighting your relevant experience in customer service.
Job Types: Full-time, Permanent
Salary: From $55,000.00 per year
Ability to commute/relocate:
- Aurora, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Work Location: In person
