Responsibilities:
Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software.
Troubleshoot client side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet).
Configure and troubleshoot both HP network class and local printers.
Perform interoffice computer equipment moves and new employee setups.
Troubleshoot remote access issues both software and hardware.
Setup and troubleshoot various Smartphone devices.
esearch and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable.
Monitor desktop queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm’s service level agreement.
Clearly document each case in call management software, annotate all updates and properly document a final resolution.
Perform audio-visual setups including video conferencing, LCD projectors, laptops and live web cast configurations.
Maintain and document inventory and supply needs including monitors, keyboards, mice and other peripherals.
Coordinate with Operation group on all equipment moves, relocations and setups.
Assume additional responsibilities as requested.
This role requires regular (100%) in office presence.
Job Type: Full-time
Pay: $67,000.00-$72,000.00 per year
Benefits:
- Dental care
- Life insurance
- Paid time off
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- If you do have experience in AM100 Law Firm?
Education:
- Bachelor's Degree (preferred)
Experience:
- Desktop support: 4 years (preferred)
Licence/Certification:
