Employment Opportunity
Residential Programs Supervisor
Salary: $53,000-$60,000
Working at YWCA Banff
YWCA Banff is a community-based, feminist organization with over 100 years of experience in Banff and the Bow Valley. Governed by a volunteer Board of Directors, our organization shapes a safe, inclusive community that empowers women and their community in support of our vision of a thriving, equitable society. The primary role of the Residential Programs Supervisor is to support the residential programs team in dealing with day-to-day Shelter, Transitional Housing, Project Home, and YWCA Banff Supportive, affordable Housing operations. Approximately 50% of their role will be dedicated to performing front line job duties associated with the programs listed above. The other 50% of the role will provide leadership to the residential programs team including: scheduling, staff orientation/training, case consultation and case load management.
A Day In the Life
Specific responsibilities include but are not limited to:
Qualifications & Experience
Supervisory
- Support programs staff through training, ongoing communication, debriefing, and support with questions, concerns and decision making
- Develop and maintain working relationships with community agencies and professionals in the Bow Valley that will enhance the support system for clients accessing YWCA Banff Residential programs
- Monitor and develop program staff schedule (time off requests, timesheets, on-call, and daily schedule)
- Act as a liaison between various teams at YWCA Banff and participate in Manager’s meetings as requested
- Maintain and update necessary forms, database and staff training binders
- Work with colleagues to determine available inventory and program directives
- Monitor documentation and data entry to ensure accuracy of recording
- Monitor and make recommendations to the Manager of Residential Programs to ensure that agency policies and procedures support best client-focused practices
- Contribute to a positive and supportive workplace environment at YWCA Banff
- Support Residential Programs Manager with database, evaluation, and reporting
- Support Residential Programs Manager with performance development of residential program stream team
- Other duties as identified by the Programs Manager
- Act as Manager of Residential Programs services, as requested
Front-line
- Provide emotional support, referrals, and systems navigation to people from the Bow Valley who have experienced domestic/sexual violence and/or precarious housing/homelessness & Supportive-Affordable Housing
- Support client crisis and answer the crisis line, as required
- Adhere to department guidelines, policies, and procedures as well as strict privacy and confidentiality agreements
- Complete necessary documentation and statistics for all Residential programs
- Manage and participate in after hours on-call scheduling and program delivery scheduling for Residential Program counsellors and Program support Agents
- Manage and deliver daily operations, logistics and deliverables for YWCA spectrum of residential services
- Participate in YWCA Banff Programs and Services team working groups, as assigned
The ideal candidate offers:
Approach
- Provide services based in an understanding of the gendered nature of domestic and sexual violence
- Practice within a feminist and/ or anti-oppressive framework and an aligning model of practice
- Survivor-centered approach
- Approach fellow colleagues and clients with empathy, compassion, and kindness
- Work from a self-reflective approach with an openness to learning and growth
- Treat everyone with respect and with a focus on choice and empowerment
- Maintain understanding of trauma theory
- Actively seek out and engage in professional development to maintain best practice
Qualifications, skills, and abilities
- Bachelor’s degree in social work, psychology, or a related social sciences field.
- Registration with a governing body preferred
- Prior experience working in sexualized assault, domestic violence, homelessness, affordable housing, or associated field
- Strong leadership and supervisory skills
- Exceptional organizational and time management skills
- Mentorship and coaching skills
- Knowledge of dynamics of domestic violence, women’s issues and the unique Bow Valley landscape
- Knowledge of crisis intervention in family violence including intimate partner, child, and elder abuse
- Possess an understanding of the intersection of gender-based violence and homelessness as well as the unique challenges faced by individuals and families working in the Bow Valley
- Strong knowledge in the fields of suicide prevention, addictions, and mental health
- Knowledge of Landlord and Tenants Act, Protection for Persons in Care Act for Alberta, and Children First Legislation
- Ability to plan and organize, implement, and evaluate program activities
- Experience in staff supervision and scheduling is an asset
- Knowledge of social services, resources and supports available within the Bow Valley
- Demonstrated ability to be flexible, problem solve and respond to competing demands in a fast-paced environment
Position Details
The Residential Programs counsellor is a full-time position working 36 hours per week, over a 4 day work week. The position is eligible for the YWCA Banff benefits & wellness program. This position includes dedicated funding and space for learning and Professional Development opportunities.
If you want work that will change lives, we want to meet you.
*****If you are interested in this role, please apply via our Job Boards Page on the YWCAbanff.ca website *****
To learn more about this opportunity or to request accommodation in the application process, please reach out to jobs[at]ywcabanff.ca
Application deadline: July 24, 2023
The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.
YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.
We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
YWCA Banff strives to create a working environment that is inclusive, psychologically, and physically safe and ensures everyone can be heard and valued for their contributions. YWCA Banff is committed to making any reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please email [email protected].
Job Types: Permanent, Full-time
Salary: $53,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- On call
- Weekends as needed
Ability to commute/relocate:
- Banff, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
