Our front desk receptionist is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support with a friendly, enthusiastic and professional manner.
What you would need to do:
- Ensure friendly, enthusiastic and professional manner with all clients and therapists
- Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the clients first visit to the clinic
- Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information
- Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed
- Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest
- Collect payment at time of service and follow up on outstanding payments
- Complete accurate clinic billing and follow up on accounts receivable as required
- Produce accurate end of day reports
- Responsible for Booking and Billing for WHSCC, MVA and Private Patients
What you need:
- Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
- Ability to exercise good judgement, resourceful, strong organisational skills
- Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
- Remain “cool, calm and collected” in high pressure situations
- Able to adapt to change with clinic operations to continuously learn and strive for excellence
- Self-starter with an ability to work independently and collaboratively in a team environment
- Previous experience in a medical office is considered an asset
Job Types: Full-time, Part-time, Permanent
Salary: From $16.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to commute/relocate:
- St. John's, NL: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Work Location: In person
