- Permanent/ full-time job
- Competitive salary package
- Comprehensive health benefits plan
Are you interested in making a difference in healthcare by promoting cutting-edge technologies? Look no further! We are seeking a Customer Service Representative to help patients make an informed decision on their health. Your duties will be to manage all inbound requests. You’ll be helping patients put their health first.
- Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.
- Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.
- Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.
- Relationship Building: Cultivate strong relationships with prospective customers through consistent communication and follow-ups.
- Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.
- Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.
- Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.
- Exceptional communication skills, both written and verbal.
- Proven ability to build rapport and establish long-term customer relationships.
- Excellent negotiation skills.
- Proficiency in using CRM software.
- Ability to work independently and as part of a team, with a proactive mindset.
- A passion for healthcare and a desire to contribute to improving patient outcomes through advanced technologies.
- Bachelor's degree in business, marketing, or a related field is preferred.
- Competitive salary package with performance-based incentives.
- Comprehensive health benefits plan, including medical, dental, and vision coverage.
- Opportunities for professional growth and career advancement within the organization.
- Collaborative and supportive work environment with a focus on teamwork.
- Access to cutting-edge technologies and ongoing training to enhance your skills.
- The chance to play a pivotal role in revolutionizing healthcare through innovative diagnostic imaging solutions.
If you are a motivated individual with a passion for sales and a desire to make a difference in healthcare, we want to hear from you! Join our team and be part of an exciting journey to transform patient care. Apply now and start making an impact!