Thanks for taking the time to look into our Customer Support opening. 2021 was a record year for our firm. We hope that that's just the beginning of our growth. Unlike most other companies, we don't have a staffing shortage, we have a surplus of opportunity. Our employees become family in no time and tend to stick around for life. Our growing consumer base is driving our demand for skilled customer support administrators and consultants. We encourage anyone with a background in CSR, Sales, Administration, Management or Staffing to apply and learn why we are one of the fast-growing companies in the nation.
Perks and Benefits:
Weekly Pay and Uncapped Commission
Hybrid office with remote flexibility
$60k plus first year average income
Bonuses
Residual Income
Exceptional commission rates
Trip Incentives and other benefits
Full Training
Roles & Responsibilities
Develop strong positive working relationships with customers and colleagues
Regularly monitor all active projects to ensure that deadlines are being met
Providing necessary communication to customers and the organization.
Utilize organizational and time management skills to prioritize and adjust daily tasks.
Coordinate efforts with customers and sales representatives to obtain necessary documentation
Qualifications & Experience
Strong communication skills including the use of a call management system as well as text messaging and email
Ability to mitigate customer concerns while arriving at the best positive outcome
Proficiency with Microsoft Office, Adobe PDF, Document Management.
SalesForce.com experience is a plus
Relevant training, experience or education pertaining to Customer Service practices
Our approach to training and ongoing mentorship is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! I will set you up with an interview at the soonest available date. We will email you back promptly, so please check your emails for a response.
Job Types: Casual, Full-time, Fixed term contract
Salary: $77,222.00-$99,373.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
- Signing bonus
- Tips
Work Location: In person
