Come join Sterling Fire Protection Services, where our passion for safety and commitment to excellence unite. As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety. If you're driven by a commitment to excellence, have a passion for making a difference, are dedicated to upholding the highest quality of work, and are eager to be part of a forward-thinking organization that values expertise, teamwork, and continuous growth, then join us in our mission to provide top-tier fire protection services that set the standard for safety and security. We don’t just fight fires - we ignite your career!
We are seeking a highly organized and detail-oriented Inside Sales Person to perform deficiency sales. The Inside Sales Person will play a pivotal role in quoting, tracking and maintaining our deficiency sales. The ideal candidate will have strong administrative skills, experience or interest in sales, exceptional communication abilities, and the capacity to thrive in a fast-paced sales environment.
Who You Are
- Excellent at written and verbal communication - Clear and effective communication is crucial for interacting with sales team members, customers, and other departments. Strong communication skills ensure that information is conveyed accurately and understood by all parties.
- Exceptional with interpersonal relationships and customer service - The ability to provide excellent customer service, both internally and externally, helps build positive relationships and enhances the overall sales experience.
- Detail oriented - Paying close attention to details is essential for accurate quoting, data entry, and documentation. Mistakes in these areas can lead to customer dissatisfaction and operational issues.
- Dedicated to achieving results and tasks in a timely manner - Prioritizing tasks, managing deadlines, and handling tasks efficiently contribute to the productivity of both the sales team and the overall organization.
- Excited by collaborating with a team - Collaborating with the sales team, as well as other departments such as accounting, dispatch, service and other office administrators, requires the ability to work effectively as part of a team to achieve a common goal.
- Adaptable - The sales environment can be dynamic and fast-paced, with changing priorities. Adaptability allows Sales people to handle unexpected changes and challenges.
- Known as being a positive and upbeat person - A positive attitude contributes to a more supportive and encouraging work environment, which can enhance morale and productivity.
- Technically proficient - Proficiency with software tools like Microsoft Office or Google Worksuite and other relevant software is important for efficiently managing and analyzing sales-related data.
What You’ll Do
- Verify orders, including customers’ personal information and payment details with a high degree of accuracy.
- Develop a deep understanding of our products/services and effectively communicate these to our customers.
- Build and maintain strong relationships with customers by providing excellent service, addressing inquiries, and understanding their business needs.
- Contact customers by phone or email to answer queries and obtain missing information.
- Maintain and update customer records in our Service Trade software.
- Create quotes in Service Trade, making very detailed notes to be read and used by other departments.
- Send parts requests for jobs and follow-up on status.
What You Need
- High school diploma or GED.
- Ability to speak English fluently.
- Proven inside sales experience or a strong desire to pursue a career in sales.
- Experience with industry software such as Service Trade, or similar.
- Familiarity with sales reports and sales records.
- Proficiency with word processing and spreadsheet software such as Google Workspace.
Sterling Fire Protection Services is an equal-opportunity employer. We are committed to creating an inclusive and diverse environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety and protection for all.
Job Types: Permanent, Full-time
Salary: $28.00-$32.00 per hour
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Edmonton, AB T5S 0A2: reliably commute or plan to relocate before starting work (required)
- Secondary School (preferred)
- Inside Sales: 2 years (required)
Work Location: In person