Company Overview:
Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.
SD Avionics is a division of Satcom Direct located in Kanata, the high-tech hub of Ottawa, Ontario. Our second largest site globally, this location manufactures avionics hardware, cabin routers, and the SD Plane Simple Antenna System.
Satcom Direct offers a highly competitive benefits package, which includes comprehensive health, dental, vision, disability and life insurance. Employees have an on-site gym and robust vacation time to have an excellent work/life balance. Additional benefits include matching retirement plan, pet insurance, and critical-illness insurance.
JOB SUMMARY:
Satcom Direct (SD) is recruiting an Intermediate Technical Writer who is skilled at developing, writing, and editing documentation, both standard and customized. The Intermediate Technical Writer is responsible for developing documentation related to tactical communications and satellite communication terminal systems produced by SD. Documentation includes operation, repair and maintenance manuals, operation and installation instructions, training materials, technical proposals, and other miscellaneous documents.
The ideal candidate consistently exemplifies the SD mission, vision, and values focused on a philosophy of customer service/satisfaction, job performance, and cooperative team interactions. The candidate shows a willingness to support organizational policies that foster “continuous improvement” activities, promote Satcom Direct’s ongoing strategic growth plan, and help SD maintain its position as the premier leader within the Aviation Satellite Communications industry.
ESSENTIAL DUTIES/RESPONSIBILITIES:
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty listed below. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operational standards, established safety/security rules, and requirements for company work guidelines.
Main Responsibilities:
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Work with the Technical Writing team to create and maintain internal and customer facing documentation, including:
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Installation Manuals
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Component Maintenance Manuals (CMMs) per iSpec2200
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Admin Guides/Reference Manuals
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Service Bulletins
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Service Letters
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Assembly Instructions
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Test Procedures
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Arrange meetings with and consult Subject Matter Experts (SMEs) to gather and clarify information as needed, then incorporate into new documents or update existing documents
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Collaborate with other writers to effectively manage the technical publications workload, ensuring quality expectations are exceeded and deadlines are met
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Edit and update single source documentation for output to several formats
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Edit assembly and part drawings to create appropriate illustrations for instructions
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Implement documentation new releases and updates by creating Engineering Change Orders (ECOs), managing the ECO process as required, and obtaining approvals
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Write clear and consistent content; perform technical editing as part of the Technical Writing team review process
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Develop, maintain, update, and use templates for all documents
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Apply customer and SME feedback to improve the usability of documentation
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Provide constructive feedback if/when areas of improvement are identified to enhance technical publications processes and the documentation produced
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Work with the Quality Management team to review and edit documents created by other departments
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Prepare, review, and maintain all forms of documentation in compliance with SD standards
GENERAL QUALIFICATIONS & EXPERIENCE:
To perform this job successfully, an individual must be able to meet the minimum qualifications established for education, knowledge, and skills. The requirements listed below are representative of the skills and traits required for the position.
Required:
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Bachelor’s degree and minimum of 3 years relevant experience or a Graduate degree and a minimum of 2 years relevant experience
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3+ years prior technical documentation/writing experience required, including a demonstrable understanding of technical writing principles and best practices for developing usable, high-quality technical documentation
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Excellent teamwork and communication skills, including ability and willingness to consult with subject matter experts from engineering, support, and product management
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Proficiency in MS Office suite, including Word, Excel, and Visio
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Proficiency in Adobe FrameMaker and MadCap Flare
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Strong organization and time management skills that can be leveraged to manage documentation projects from start to finish
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Ability to work productively alone and as part of a team
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Proactive, open to learning and strives for continuous improvement
Nice-to-have:
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2+ years prior knowledge of telecommunications and/or satellite communications desired
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Technical Writer certifications or training courses an asset
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Experience working with project and documentation management tools such as Confluence/JIRA and PLM software an asset
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Proficiency in Adobe Illustrator an asset
PHYSICAL DEMANDS:
While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition, there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects.
WORK ENVIRONMENT:
The office environment is generally quiet and, in a temperature, controlled setting with random adjustments in noise or temperature due to others talking or laughing loudly, unscheduled maintenance repairs to the building or its interior offices or unpredictable situations due to weather or other acts beyond company control. An employee must be willing to work their regularly assigned work schedule for their particular duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands. Work may require some physical effort in the handling of light materials, boxes or equipment. The temperature at client locations can vary from controlled to variations off hot/cold when working, standing or walking in or near the flight-line or maintenance repair center.
If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at (321) 777-3000
SD Avionics is committed to hiring the most qualified candidates for approved company positions, without preference to any individual on the basis of race, color, age, religion, gender, sexual orientation, disability, or national origin. Our policy is to engage in recruitment and selection practices that are in compliance with all applicable national or local employment laws. SD Avionics and its various international entities follow talent acquisition practices that identify qualified and diverse candidates, promote opportunities for employee development, and provide equal employment opportunity for all applicants and employees. SD Avionics promotes equity in employment: As an equal opportunity employer, we welcome applications from women, Indigenous peoples, persons with disabilities and members of visible minorities.
