About the position:
Currently, we are looking for an eager Desktop Support Analyst for our Corporate IT team, based in Burnaby. The Desktop Support Analyst is a key member of the HelpDesk team, the first point of contact for employees when they are looking for IT support.
Desktop Support Analyst Duties and Responsibilities:
Serve as the first point of contact for employees seeking technical assistance over the phone or email
Manage Help Desk tickets in a timely manner
Setup, configure and maintain corporate equipment (workstations, printers)
Set up user accounts
Develop expertise to train staff on new technologies
- Build an internal knowledgebase with technical documentation
Maintain IT Equipment Inventory
Manage the onboarding and offboarding process for the IT functions
Houle enterprise applications include JDE Enterprise One, Microsoft CRM Dynamics, Microsoft SharePoint, Procore, and NetHelpdesk software.
Desktop Support Analyst Experience and Skills:
Minimum 2-3 years experience working in a technical help desk environment
Post secondary education in computer science, information technology, or a related field
Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving attitude
- Team player
Excellent communication skills
A strong aptitude to pick up new technical skills
Able to adapt to a dynamic and changing environment
A self-starter, but able to work in a team environment as well as independently
Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straight forward professional. Your personable nature will fit well within the friendly working environment.
Salary Range: $52,000-$57,000 per year plus a competitive total compensation package. Actual salary will commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.
Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.
At Houle, we are passionate about building resilient communities. From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centers, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.
While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety. As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life.
To apply, please visit https://www.houle.ca/current-career-opportunities/ and click on the listing for " Desktop Support Analyst".
*Please submit all application documents in PDF*