Customer Service Representative
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Resolve customer complaints and issues in a professional and efficient manner
- Process orders, returns, and exchanges
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their needs have been met
Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to remain calm and professional in challenging situations
- Proficient in using computer systems and software applications
- Previous customer service experience is preferred
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Please submit your resume and cover letter detailing your relevant experience to [email protected]
Job Type: Part-time
Part-time hours: 30-35 per week
Pay: $15.50-$17.00 per hour
Schedule:
- Monday to Friday
- Morning shift
- Weekend availability
Ability to commute/relocate:
- London, ON N6G 2N3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
Work Location: In person
