About Homeward Trust Edmonton
Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.
Homeward Trust coordinates and provides resources for local efforts that address homelessness and its impacts on individuals, families, and communities. We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.
Homeward Trust embraces the Housing First philosophy; prioritizing access to safe appropriate housing without pre-conditions, with supports required by the participant to remain in a home. Homeward Trust Edmonton’s programs involve housing (such as capital project funding, property management, and sourcing access to new or existing units for participant use) and supportive services to individuals in or seeking access to housing programs.
Position Summary
Reporting to the Director, Corporate Administration, the successful candidate will be primarily responsible for performing general reception duties at the Homeward Trust Head Office. This role will also perform an array of administrative duties to support the operational needs of the office. The successful candidate will work in close partnership with other administrative support roles in the organization and other duties, relevant to the role, shall be assigned as required.
Duties and Responsibilities
Reception Duties
- Greet and direct visitors and external stakeholders, ensuring proper sign-in per security standards and notifying company personnel of visitor’s arrival.
- Respond to participants’ inquiries and concerns and direct them to the proper resources.
- Properly and respectfully channel phone calls, questions, and complaints to the right personnel
- Log and distribute incoming mail and processes outgoing mail, this includes outgoing and incoming courier service.
- Meeting preparation:
- Facilitate the set up and cleanup of meetings, i.e. room preparation, refreshment/food arrangement.
Office Operations Duties
- Responsible for the inventory of office supplies (ordering, receiving, distribution)
- Ensure the proper functioning of common area equipment and keeping common areas clean and organized (including tasks such as loading/unloading dishwashers, ensuring refreshments are stocked and available, etc).
- Place service calls for general office maintenance needs.
- Other tasks as assigned.
Personal Protective Equipment (PPE) Management
- Price out and order PPE supplies from both the GOA and other suppliers.
- Organize and manage the PPE Supply room, considering the number of supplies located at the HTE Office.
- Manage the Microsoft order form for community agencies to order PPE supplies for both funded and non-funded programs.
- Manage the Microsoft excel spreadsheet to track the acquisition and distribution of PPE supplies (those coming in – GOA/suppliers, those going out – agencies, staff, etc.)
- Fill PPE orders using the supplies kept at the HTE Office.
- Communicate with agencies about the status of their order and inform them when the order is available for pick up (typically through email).
Qualifications
Experience and Education:
- Minimum one year of experience in a professional reception role with a multi-line switchboard.
- Previous experience in an administrative role is preferred, preferably in a non-for-profit organization.
- Diploma or certification from recognized post-secondary institutions, in one or more of the following, will be considered an asset, Business Administration, Management, Administrative Support, and other related field of study.
- Equivalencies in formal education and experience will be considered.
- Preferred experience in meeting and serving the needs of vulnerable populations relative to housing is preferred.
Knowledge, Skills and Abilities
- Strong organizational and administration skills.
- Excellent interpersonal skills.
- Ability to deal sensitively and appropriately with a variety of people, both in person and over the phone.
- Self-starter that can manage multiple priorities.
- Working knowledge of office and filing systems.
- Proficiency with a variety of software programs, most importantly Microsoft Word, Excel, Outlook, Internet.
- Training in administrative support is preferred.
- Knowledge and understanding of Indigenous cultures and tradition and the ability to work with a culturally diverse workforce.
- An awareness and sensitivity to the plight of individuals experiencing homelessness, as well as the needs of vulnerable sectors is an asset.
- Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
- Able to lift 10-20 pounds to help manage and organize storage spaces.
Homeward Trust is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.
This competition will close at 4:30 p.m. on September 29, 2023 . We thank all applicants for their interest; however, only those selected for an interview will be contacted.
