Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.
Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.
We currently have an opportunity for a Manager, Business Sales & Service to join our team in Steinbach. As the Manager, Business Sales & Service you will be responsible for assisting with the development and implementation of organizational strategy, developing and implementing operational plans, delivering business results, leading a team of Business Account Managers and Support Officers, ensuring compliance related to business lending activities and other business services.
- Participate in the development of corporate vision and strategy and leverage the information to create and execute on operational plans
- Partner with others across the organization to clarify priorities, apply systems thinking, and assign resources to drive results
- Develop and communicate relevant metrics to demonstrate progress towards agreed upon goals and targets
- Develop, maintain and model a thorough knowledge of credit union policies, procedures and corporate values
- Act as a change leader for major change initiatives in support of business needs
- Provide back up support and coverage for the Manager, Corporate Sales and Service Steinbach and Chief Corporate Sales Officer or peers as required
- Work with other team leaders to foster a collaborative environment
- Foster a strong team environment that will attract, retain and develop existing and potential staff
- Provide day to day functional leadership to the Business Sales and Service team
- Ensure functional services are provided efficiently and effectively throughout the organization while meeting compliance requirements
- Resolve service related issues and/or complex business lending problems referred by staff, escalating those outside of authority level or scope of influence
- Partner and coach Business Account Managers and Support Officers to build and strengthen relationships with members
- Provide guidance to staff related to both overdraft and soft delinquency management
- Ensure appropriate distribution of the business portfolios across team members to ensure high levels of member service and operational effectiveness
- Leverage reporting and metrics to identify opportunities for improvement and root causes of performance issues
- Review credit worthiness and ensure profitability of business lending requests when presented by staff, make recommendations for modifications, approve/decline request (when within lending authority) and/or counsel on next steps
- Recognize and encourage behaviors within the team that focus on efficiency; champion continuous improvement throughout the organization, providing input into the development and/or modification of corporate lending policies/procedures and best business practices in partnership with peers and leadership
- Actively participate in the development of functional budgets, operational plans and business cases; ensure staffing levels and discretionary spending remains within budgeted levels
- Ensure staff adhere to applicable service level agreements (SLAs) and partner with leaders of stakeholder groups to maintain, review and modify SLAs as needed
- Achieve targets by ensuring Business Account Managers, Support Officers and other employees have the tools, information and training they require to deliver results
- Stay abreast of external trends, uncertainties, and economic conditions that may have short/long term impact; identify market opportunities to grow SCU’s core business and diversify revenues where appropriate; actively network with potential referral sources, existing members to enhance existing relationships, and with potential members to develop new profitable relationships
- Actively participate in professional development courses, conferences and learning activities beyond required training; promote continuous learning to staff members
- Bachelor’s degree and 10+ years of job related experience, or an equivalent combination of education and experience
- Systems thinking
- Knowledge of credit union/FI operations
- Operational planning
- Change management/communication
- Advanced knowledge of financial accounting principles
- Advanced knowledge of lending policies and regulatory environments
- Advanced knowledge of Risk Management principles
- Advanced knowledge of sales strategy, techniques, and principles
You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:
- Extended medical, dental, vision benefits, plus a healthcare spending account (100% of premiums are paid by SCU)
- Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
- Employee Banking Benefits (i.e. free chequing account, credit card perks, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.
We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
