Brampton Chrysler is searching for a full-time Service Desk Customer Service Representative! If you have a Customer Service experience, a dynamic personality, a great worth ethic, and have an organized approach to your daily life than you have what we are looking for as we can teach you the rest!
This cross-functional position will be responsible for the following:
- Greeting walk in and telephone customers in a courteous and friendly manner
- Collect all relevant customer data and accurately set up new assignments in Summit (i.e. customer name, address, phone number, insurance company and adjuster, etc.)
- Contacting customers to book estimates
- Co-ordinate set up of rental vehicles and communicate repair status to customer and the rental company as required
- Booking in repairs with customers Entering customer information into data base
- Make outbound calls to customers
- Other administrative duties as assigned
Required Skills and Qualifications:
- Excellent customer service skills
- Previous car dealership experience would be an asset
- Experience ordering parts on with shop management software
- Solid problem solving and troubleshooting skills
- Strong verbal and written communication skills
- Meticulous attention to detail, organizational and time management skills
- Proven ability and willingness to follow through on issues to ensure customer satisfaction
- Able to handle multiple priorities in a fast pace work environment
- Able to perform duties with minimal supervision
- Proven ability to work harmoniously in a team environment
Why Join Us?
- Monthly employee lunches
- Employee benefit package
- Opportunities for future growth and development
Brampton Chrysler is a proud member of the Rafih Auto Group. The Rafih Auto Group offers a great compensation package, a great working environment, professional development training and opportunity for advancement in one of Canada’s largest automotive dealership group.
Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment.
Job Type: Full-time
Salary: From $16.55 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
Schedule:
Supplemental pay types:
Work Location: In person
