Job Description:
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.
Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.
Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.
Creating an accessible, equitable and inclusive learning environment.
Mount Royal University is committed to access, equity and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.
Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation.
Reasonable accommodations are tailored to the individual, flexible, and are determined by considering the barriers within the unique environment of a post-secondary institution.
We encourage student development and educate Mount Royal University about becoming a more accessible, equitable and inclusive learning environment.
This position is a full-time, permanent position working 35 hours per week.
DUTIES:
- Lead front line service enhancement initiatives
- Provide leadership and support for delivery of integrated front counter services
- Evaluate customer needs, process new student public request forms/intakes, book appointments, make appropriate referrals
- Create, maintain and monitor confidential records including paper files, spreadsheets and databases
- Monitor the main Access and Inclusion email. Sort emails to Exam Scheduler and Exam Facilitator folders. Respond to all email inquiries in a timley fashion
- Maintain an up-to-date knowledge of Access and Inclusion Services’ policies and procedures, content management system and Mount Royal services to respond to the variety of questions posed by customers
- Maintain and update the Access and Inclusion Services webpage
- Maintain the reputation of Access and Inclusion Services as a friendly, helpful service area, with a high standard of service
- Understand and articulate Access and Inclusion registration process to multiple stakeholders
- Assist and support the Access Advisors, Assistive Technology Advisors, Access Supports Coordinator
- Process, request and distribute alternate format textbook requests
- Facilitate and maintain multiple relationships with MRU Stakeholders
- Provide accurate information about Access and Inclusion Services and other Mount Royal resources
SKILLS:
- Ability to effectively multitask, work under time pressures, and meet deadlines
- Ability to learn quickly and independently
- Ability to work in a team environment and provide leadership using high-level triage skills
- Ability to successfully lead and oversee projects and new initiatives
- Advanced critical thinking, problem solving and decision making competencies
- Advanced oral and written communication skills
- Highly organized with an eye for accuracy and detail
- Understanding of, and appreciation for confidentiality and FOIP regulations
- Exceptional intercultural competencies and customer service practices
- Computer skills: Proficient with MS Office Suite and Google Suite and ability to learn new software and database programs
- Two-year postsecondary education, preferably with training in administrative services and customer relations
- A minimum of 1.5 - 2 years’ work experience as an administrative professional
- Experience working in the postsecondary educational environment providing service to students and their families, staff and faculty preferred
- Demonstrated experience in a fast-paced environment
- Experience working with persons experiencing disability related barriers
- Ability to work under pressure and meet deadlines
- Exceptional attention to detail and accuracy
- High level of customer service and organizational skills
- Demonstrate high level thinking, problem solving, flexibility and independent decision making skills
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.
At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.
Union: MRSA
Position Class: SAD05 - Administrative Services V
Salary: $45,312 - 54,473 per year
Closing Date: June 23/2023 (interviews July 4-6)
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).
We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.
