Location
Fifth Avenue Place - 420 - 2nd Street SW
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply.
Job Description
DESCRIPTION:
A managerial position that is responsible to support and assist the Property Manager to ensure the successful day-to-day operations of the property. The position requires an individual who exemplifies professionalism, service excellence, attention to detail, and focus on quality.
The role is a Brookfield Ambassador specializing in relationship management with high-profile tenants within
Fifth Avenue Place. The position is the conduit and liaison for tenants which, through constant communication and follow-up with other departments, ensures a timely resolution to operational issues while minimizing tenant impact. This individual will also be supervising and providing direction to the Building Services team to ensure the appearance of the exterior and interior common areas of the complex are always maintained to the highest standard. They will work closely with the Property Manager to ensure budgets and capital plans are prepared and managed as per objectives, negotiate, award, and monitor building contracts in accordance with policies, prepare property and co-owner reports within the required timelines, ensure overall tenant satisfaction and liaise with contractors and employees.
The incumbent will assist the Property Manager to oversee the operational and administrative functions associated with the property, ensuring the asset is managed and operated at the highest possible standard in accordance with Brookfield Properties' goals, objectives, and all applicable codes, environmental requirements, and government legislation.
RESPONSIBILITIES:
Primary tenant contact for escalated inquiries and requests, requiring detailed coordination and communication between the tenants, operations, security, construction, accounting, and building services ensuring all requests and concerns are dealt with in a professional manner to ensure tenant satisfaction.
Managing the day-to-day operations of the Tenant Services Department comprised of one Tenant Services Coordinator, one Building Services Supervisor, one Building Services Coordinator, one Building Services Technician, three Dock Masters, and one Receptionist/Administrative Assistant. Management of this team includes monitoring and providing support daily, participating in performance management, setting objectives, and providing development through training and education.
Take personal responsibility to promote and adhere to all safety, health, and environmental policies. Lead by example to proactively identify, report, manage, and mitigate potential hazards and follow through to resolution.
Liaise with base building contractors on projects ensuring they are completed as scheduled and in accordance with the budget guidelines including window cleaning, landscaping, waste removal, carpet cleaning, pest control, janitorial, parking, and common area repairs.
Assist in Supervising the janitorial contract to ensure the contractor maintains compliance with the agreement, monthly costs are within the established budget and the service provided meets the tenant's and Brookfield’s expectations. Conduct monthly meetings and inspections as required.
Attend Monthly Parking contract meetings and assist with parking recommendations to improve the parking experience, maximize revenue, and ensure parker satisfaction. Review monthly parking reports and ensure the data is cross-referenced with Tenant lease information.
Conduct monthly “Key Account Meetings” with the large office tenants documenting discussions of their issues for distribution to all departments. Meet with other tenants including retailers on a regular basis and ensure all meetings are tracked and minutes are taken.
Coordinating all tenant move-in/move-out(s) in conjunction with construction, operations, security, and building service/loading dock ensuring all procedures are followed. Ensuring signage, access cards, mailboxes, recycling, move-in packages, Life Safety manual, and Tenant Information Guides are appropriately distributed. Conduct New Tenant Orientation meetings to ensure tenants feel welcome and are educated on the building regulations, procedures, and contacts.
Routinely review to ensure the Tenant Information Guide, Tenant Database, and website information is accurate and continuously up to date. Additionally, working with the Marketing team to ensure the Brookfield App updates are accurate and timely.
Oversee the Tenant Services Coordinator and Shared Services in monitoring the Accounts Receivable process, and ensure all outstanding balances are followed up on in a timely fashion and the A/R is always current.
Administration of all lease documentation, storage area management, and leases ensuring the information is kept updated and accurate at all times.
Assisting the Property Manager to generate and compile the Monthly Property Management Report and organize the quarterly co-owner meetings report ensuring all the information is accurate and up to date. Assist and provide support to the managers regarding variance comments and other requirements included in the monthly reports.
Assisting the Property Manager with budget preparation, contract negotiation, and management of operating costs by adhering to purchasing processes, reviewing and approval of all billings, maintaining accurate maintenance and administrative records. Assist and provide support to the managers to ensure accurate and timely entry into YARDI relating to day-to-day expenses and, one-time projects.
Other duties as assigned.
QUALIFICATIONS
SERVICE / PERSONAL SKILLS:
A proven leader, who exhibits and insists on a standard of excellence, and shares our vision to work collaboratively with others to meet our commitment to providing outstanding customer service. The ideal candidate works independently and has the proven ability to deal with difficult/sensitive situations. In addition, the successful candidate will have strong communication and organizational skills with the ability to multitask.
EXPERIENCE & TECHNICAL SKILLS:
Minimum 7 years working experience in a large commercial building environment.
Minimum 5 years of management experience.
Minimum 5 years of experience with direct supervision of staff
EDUCATION / DESIGNATIONS / LICENSES:
University degree is an asset
Possess or working towards RPA, FMA, or CPM.
Possess or working towards RECA Licensing in Property Management
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
