General Job Responsibility
Systems Network Coordinator shall be responsible for monitoring all Municipal networks, servers, firewalls, switches, user devices, overseeing the research, budgeting, selection, ordering, installation, maintenance, licensing, warranty oversight, and replacement of all municipal information technology systems, checks all information technology infrastructure daily, establishes and maintains a ticketing system, performs re-boots of the entire system network, conducts daily system and email checks ensuring network integrity, oversees the development of processes, timelines, schedules and plans to carry out specific project management functions, issues and facilitates access to, and use of all designated municipal properties through use of FOB keys, sets up, operates, maintains, and uploads all required Municipal Council and Committee meeting recordings and videos, creates new user profiles and email accounts, facilitates the development of, and regulates the use of, a Municipal-wide SharePoint program site, installs, monitors, and maintains all anti-virus and SPAM software, coordinates the safe and efficient use of municipal websites, prepares reports and presentations, and carries out other duties and responsibilities as may be assigned from time to time. This job description is a general outline of duties and responsibilities and is not meant to limit the employee’s initiative to expand or increase their work output subject to approval by their supervisor.
This position reports directly to the Manager of Information Technology.
Specific Job Responsibilities
1. Monitors all Municipal networks, servers, firewalls, switches, user devices including desktops, laptops, cell phones and portable devices, both in house and off-site, on a daily basis, updating hardware and software regularly to ensure the highest functioning and reliable information technology systems.
2. Oversees the research, budgeting, selection, ordering, installation, maintenance, licensing, warranty oversight, and replacement of all municipal information technology systems, including assisting the Manager of Information Technology with the development and implementation of an evergreen organizational-wide asset information technology management plan.
3. Checks all Municipal information technology infrastructure central systems each day including panels, servers, switches, wires, cords, plugs, cables, and boxes to ensure no loss of functionality for equipment or users from unplugged, broken, or frayed materials and equipment.
4. Establishes and maintains a Municipal information technology ticketing system to allow staff and council members to request repairs or maintenance to their municipally-issued information technology devices, by submitting an email request for service, which generates a service request for designation to an information technology staff member to address usually within 24 hours, and provides the person requesting such service with updates and confirmation when the service has been successfully completed.
5. When required, or at regular intervals, to ensure consistent robust capacity of all information technology systems, performs a re-boot of the entire system network by turning off all information technology systems and allowing the entire network to refresh itself, including downloading and installing any recent server/device updates, with such re-boots usually taking place outside of normal municipal operating hours when possible.
6. Conducts daily system and email checks ensuring network integrity through the use of a comprehensive checklist to complete a consistent review and assessment of all information technology systems to ensure no viruses or malicious malware is present or vulnerabilities are identified that may lead to such occurrences in the near future.
7. In conjunction with Manager of Information Technology, oversees the development of processes, timelines, schedules and plans to carry out specific project management functions in area of major changes or upgrades, including new program deployments, significant changes to financial software, replacement of major hardware components that require emergency plans to be established beforehand in case of problems, and education and supports to affected staff for their continued operations minimizing disruptions as much as possible.
8. Issues and facilitates access to, and use of all designated municipal properties with the activation, distribution, and use of FOB keys, for all staff, council members, and authorized contractors, replacing or upgrading keys and locking mechanisms when required.
9. Sets up, operates, maintains, and uploads all required Municipal Council and Committee meeting recordings and videos on the Municipality’s website or authorized social media platforms, including live streaming when necessary, along with purchasing and maintaining the required equipment, software, and supplies such as laptops, video screens, microphones and recording equipment.
10. Creates new user profiles and email accounts for each new staff members or when changes to a staff members positions or responsibilities require it, to ensure the integrity and security of municipal information and all information technology systems, files, permissions, and access protocols are protected and maintained.
11. Facilitates the development of, and regulates the use of, a Municipal-wide SharePoint program site where authorized staff have access to specific file containers of necessary content directly related to, or attributable to their specific position, department, or overall municipal policies or processes, for the effective execution of their duties and responsibilities.
12. Installs, monitors, and maintains all anti-virus and SPAM software, or required to be installed on all municipal computers, devices, or other electronic equipment, reviewing protocols and standards of acceptance or rejection regularly, assessing blocked or released files for compliance and safety, and makes changes or recommendations for upgrades as necessary.
13. Coordinates with various department staff, the safe and efficient use of municipal websites by providing training on the backend access to, and technical skills required to update, change, and build quality public facing platforms through the use of simple tools and applications.
14. Prepares reports and presentations for Manager of Information Technology on various topics and issues during the year as requested.
15. Other duties and responsibilities as may be assigned from time to time by the Manager of Information Technology.
Qualifications and Expectations
Candidates for this position must possess as a minimum, a college diploma or certificate in information technology, computer programming, computer science, Microsoft Certification or a similar educational program, or a combination of these educational requirements and lived experiences that meet requirements.
Additionally, the candidate must have a minimum of five (5) years experience working in an complex information technology or computerized environment where the candidate employed daily complex oversight and processes for multiple computer systems and applications, with preference given to those whose experience is directly or indirectly working with a municipal or provincial government organization, or a combination of formal experience and lived experiences.
Due to the nature of this position, the employee must have strong computer, programming and coding experience, along with basic audio and video capabilities, and have positive past working relationships with multiple functional and managerial departments, be fluent with Microsoft Office, VMWARE, VEEAM, and WatchGuard, and comfortable working in an environment that has short timelines and high political and social media attention. This position will occasionally require work outside of normal office hours including evenings, weekends, and holidays.
Job Types: Permanent, Full-time
Salary: $58,000.00-$73,000.00 per year
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Annapolis Royal, NS B0S 1A0: reliably commute or plan to relocate before starting work (required)
Work Location: In person