Job Title: Business Analyst/Consultant
Location: Toronto, ON
Job Overview: Our tech firm is seeking a highly skilled business consultant/analyst to join our team. As a business consultant/analyst, you will work closely with our clients to help them improve their business processes, streamline operations, and optimize their use of technology optimizing deployments for performance, cost-effectiveness, and business outcomes, assuring the business strategy and operations realize benefits.
About Us: YDelay Inc. is a boutique firm focused on assisting clients in achieving their business objectives through technology implementation and optimizing business processes. As a member of our team, you will be immersed in our collaborative culture from day one and have the opportunity to learn and grow every day. You will work alongside experienced professionals and gradually gain greater independence in your initiatives, accelerating your career development. Our dynamic industry requires a constant focus on innovation and evolution, and you will have the chance to explore the depth of our offerings and develop a deep understanding of our clients' needs.
- Analyse clients' existing business processes and identify areas for improvement: As a business consultant/analyst, it will be your responsibility to review and evaluate the existing business processes of the clients to identify areas that can be improved. This will require analysing data, identifying bottlenecks, redundancies, and other inefficiencies that can be optimized. You may use process mapping, root cause analysis, and other methods to identify areas of improvement.
- Develop and implement strategies for process optimization and digitization: After identifying areas for improvement, the business consultant/analyst should develop strategies and action plans to optimize the processes and digitize manual processes where applicable. This can involve creating process maps, developing digital workflows, implementing automation tools, and other solutions that can enhance the efficiency and effectiveness of the client's business processes.
- Advice clients on best practices for implementing technology solutions to support their business objectives: The consultant/analyst will work closely with clients to understand their business objectives and recommend technology solutions that align with those objectives. This may involve advising on the selection and implementation of software tools, identifying opportunities for process automation, or recommending new digital technologies that can support the client's goals.
- Conduct market research and analysis to help clients stay ahead of industry trends: The consultant/analyst should stay up-to-date on industry trends and emerging technologies that could impact the client's business. They may conduct market research, analyse competitors, and provide insights and recommendations to clients to help them stay ahead of the curve.
- Collaborate with internal teams to develop proposals and recommendations for clients: The consultant/analyst will work closely with internal teams such as developers, designers, and project managers to develop proposals and recommendations for clients. This could involve creating project plans, outlining deliverables, and estimating timelines and costs.
- Deliver presentations and training to clients on new processes and technologies: As part of the role, the consultant/analyst will need to deliver presentations and training sessions to clients on new processes and technologies. This could involve providing training on new software tools, demonstrating new workflows, or providing insights into industry best practices.
- Build and maintain strong client relationships, serving as a trusted advisor and strategic partner: Finally, the consultant/analyst will build and maintain strong relationships with clients, acting as a trusted advisor and strategic partner. This will involve working closely with clients to understand their needs, providing ongoing support, and continuously identifying opportunities for improvement.
- Identify opportunities for automation and digitization of manual processes, and work with clients to implement technology solutions that support these initiatives: The consultant/analyst will review existing manual processes and identify opportunities for automation and digitization. This could involve using software tools, developing workflows, or implementing other solutions to automate manual tasks and improve overall efficiency. The consultant/analyst will work closely with clients to implement these solutions and ensure they align with the client's business objectives.
- Develop business cases and ROI analyses to help clients understand the potential benefits of process optimization and digitization projects: As part of the role, the consultant/analyst will develop business cases and ROI analyses to help clients understand the potential benefits of process optimization and digitization projects. This could involve outlining the costs and benefits of various solutions, estimating potential ROI, and providing insights into the long-term impact of these initiatives.
- Monitor and report on project progress, including timelines, budgets, and deliverables, to ensure that projects are completed on time and within budget: The consultant/analyst will monitor and report on project progress to ensure that projects are completed on time and within budget. This could involve developing project plans, tracking timelines, monitoring budgets, and providing regular updates to clients on progress. The consultant/analyst will work closely with project teams to identify potential risks and issues and develop strategies to mitigate them.
- Identify and manage risks and issues that arise during project implementation, and work with clients to resolve these in a timely manner: The consultant/analyst will identify and manage risks and issues that arise during project implementation, working closely with project teams to develop strategies to mitigate these risks. The consultant/analyst will also work with clients to resolve any issues that arise in a timely manner, ensuring that projects stay on track and within budget.
- Work closely with cross-functional teams, including developers, designers, and project managers, to ensure that project deliverables meet clients' needs and expectations: This could involve collaborating with project teams to develop project plans, identifying opportunities for process optimization and digitization, and ensuring that project deliverables are of high quality and meet client requirements. The consultant/analyst will also provide on-going support to project teams to ensure that projects stay on track and are completed successfully.
- Cross-reference customer feedback with incident tickets. This entails the critical task of comparing the information provided by customers in their feedback with the records in our incident ticket system. By doing so, you will play a crucial role in identifying issues or incidents that may not have been previously reported through traditional channels. The consultant/analyst will provide regular updates and communication to clients on project status, risks, and issues. This could involve developing project reports, scheduling regular meetings, and providing on-going communication to ensure that clients are kept informed of project progress.
Experience and Skills
Proficient in a variety of software applications, including spreadsheets, word documents, and PowerPoint.
- Exceptional verbal and written communication skills, maintaining professionalism, transparency, and conciseness.
- Demonstrated ability to build and manage relationships with individuals both within the organization and external parties, regardless of their level.
- Strong impact and influence capabilities to achieve desired outcomes and collaborate effectively.
- Skilled in prioritizing tasks and discerning where value can be most effectively added.
- Adept at working with a diverse range of stakeholders, including regular interaction with leadership teams.
- Ability to navigate a fast-paced environment with changing priorities and significant ambiguity.
- Possesses business acumen and financial analytical skills, capable of summarizing complex issues and identifying trends.
- Demonstrates strategic thinking abilities, enabling the identification of key concerns and opportunities.
- Maintains a high degree of personal integrity when handling sensitive information about the organization.
- Passion for data analysis and a talent for creating visualizations to convey insights effectively.
- Proficient in identifying and developing relevant business metrics for performance tracking and actionable insights.
- Skilled in supporting recurring reporting routines and designing executive-level presentations.
A degree in Business, Business Technology Management, Economics, data or a technical certificate with a minimum of 2-3 years of experience.
This is a contract position, with an opportunity to convert into a full-time position that offers opportunities for growth and development. If you are passionate about application development, have a strong focus on process optimization and business value, and have a proven track record of delivering results, we would love to hear from you.
Please submit your resume outlining your experience and qualifications for this role. We look forward to reviewing your application!
Job Type: Fixed term contract
Contract length: 3-6 months
Salary: $43,964.03-$70,800.34 per year
- Casual dress
- Company events
Flexible Language Requirement:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person