Customer Experience Manager
Blinds To Go/le Marché du Store is the premier destination for window treatments with showrooms in Quebec, Ontario and the United States. We pride ourselves on our industry leading customer service! We are growing our team and looking for the right person as Customer Escalation Manager. See role details below!
SUMMARY OF ROLE
The Customer Escalation Manager plays a key role in the execution of our red-carpet customer service. From solving problems for our customers, to troubleshooting situations with our Design Consultants, you will be the key person in ensuring a seamless, luxury experience for our customers.
- Have 5+ years in customer service related, call centre or retail environment
- Are passionate for partnering with people and working in teams
- Have elevated verbal and written communication skills
- Enjoy problem solving and providing creative solutions
Collaborate with regional managers and sales associates to handle complex problems
Responsible for resolving escalated cases to build lasting customer relationships from start to finish
Manage your workload effectively and multi-task to ensure customer satisfaction in a timely manner
Professional challenges and the opportunity to take on new ones
Confidence and autonomy to take decisions
A customer obsessed culture and team
Strong support from other partners
Long-term vision focused on people
Strong and successful Canadian company
Our positions are full-time and include some evenings and weekends.
Job Type: Full-time
Salary: $55,000.00-$65,000.00 per year
Work Location: In person